Director, Launch Team (Fully Remote)

Skydio; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Skydio in the United States is seeking a senior leader to own customer readiness across Skydio's dock business, from qualification to live program. This role will drive on-time launches, manage readiness gates across site, policy, flight, and handoff, and ensure top-tier customer success.

You will lead a team of leaders, partner with Product and Engineering, and guide agencies through drone operations and public approvals to scale the function effectively.

Qualifications

• 8+ years in customer-facing operations.
• 2+ years leading leaders.
• Experience guiding agencies through public approval and drone operations.

Responsibilities

• Own customer readiness across Skydio's dock business from qualification to live program.
• Drive on-time launches and hold readiness gates across site, policy, flight, and handoff.
• Represent the customer inside Skydio and partner with Product and Engineering.
• Lead a team of leaders and scale the function faster than headcount.

Skills

Customer-facing operations

Team leadership

Job description

• Own customer readiness across Skydio's dock business from qualification to live program.
• Lead a team of leaders and scale the function faster than headcount.

What You'll Do:

• Drive on-time launches and hold readiness gates across site, policy, flight, and handoff.
• Represent the customer inside Skydio and partner with Product and Engineering.

What We're Looking For:

• 8+ years in customer-facing operations and 2+ years leading leaders.
• Experience guiding agencies through public approval and drone operations.

Skydio

Skydio is the leading US drone company and world leader in autonomous flight, serving utilities, public safety, and defense. The team combines deep AI and hardware expertise with customer obsession and a culture that values diversity and inclusion.