Director Lab Operations - Americas

Underwriters Laboratories Inc.; Northbrook (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

Underwriters Laboratories Inc. in Northbrook, IL is seeking a Director of Lab Operations – Americas.

The role leads integrated laboratories across the United States and Latin America, driving service excellence and alignment with customer needs. You will focus on cost, productivity, quality, safety and customer/employee satisfaction, collaborate with segments, COUs and regional leadership on forecasting, prioritization and capacity planning, and implement productivity improvements, operating

Responsibilities

• Lead and drive integrated laboratories across United States and Latin America to deliver excellent and efficient service.
• Focus on achieving goals for cost, productivity, quality, safety, and customer/employee satisfaction.
• Collaborate with segments, COUs, and regional leadership on forecasting, prioritization, and planning for capacity and capability.

Job description

The location is flexible to our labs in the Americas - Northbrook, RTP in Raleigh, NC, Querétaro, Mexico,Fremont, CA
The Director Lab Operations – Americas leads and drives integrated laboratories across United States and Latin America to deliver excellent and efficient service, meeting internal and external customer needs and expectations. The role focuses on achieving goals for cost, productivity, quality, safety, and customer/employee satisfaction. This position collaborates with segments, Customer Operating Units (COUs), and regional leadership on forecasting, prioritization, and planning for capacity and capability, ensuring stability and optimal utilization of regional lab operations. The Director is responsible for implementing productivity improvements, overseeing operating plans, lab footprint, goals, and budgets, and ensuring compliance with quality and accreditation standards.