Director KC Operations - Cancer Services

Kootenai Health; Coeur d'Alene (ID); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Tuition assistance

Retirement plan

Wellness program

PerkSpot discounts

Referral bonus

Job summary

Kootenai Health seeks a Cancer Care Director to lead KC Operations across three clinic locations, shaping strategy and overseeing clinical operations. You will partner with physicians, clinical leaders, and administrators to deliver high-quality patient care and optimize workflows.

This hands-on leader role requires change management, financial acumen, and a collaborative style to strengthen relationships with providers and staff while driving day-to-day performance and patient experience.

Qualifications

• Bachelor’s degree required; master’s degree or completion within 3 years preferred
• Experience in clinical practice management and healthcare administration preferred
• Strong knowledge of physician practice financial administration and payer reimbursement
• Excellent organizational skills and ability to manage multiple projects

Responsibilities

• Lead, direct, and inspire high-functioning clinical care teams to exceed patient and provider expectations
• Drive strategies to maintain strong service relationships with referring providers
• Oversee day-to-day clinical operations management staff
• Collaborate with clinic leadership to implement standardized practices
• Coach managers and supervisors on best practices to improve patient care and efficiency
• Develop and report metrics for performance benchmarks

Skills

Leadership

Healthcare administration

Financial management

Change management

Strategic planning

Staff development

Education

Bachelor's degree

Master's degree in business/healthcare or related (or eligible within 3 years)

CMPE/FACMPE certification (preferred)

Tools

CMPE/FACMPE certification

Job description

Director KC Operations - Cancer Services

• Facility Kootenai Clinic
• Department Kootenai Clinic - Cancer Services - Administration

Director Cancer Care Services - Kootenai Clinic KC Operations

Join Kootenai Health as our next Cancer Care Director, where you’ll serve as a highly visible, hands-on operations leader driving both strategy and day-to-day excellence across our three cancer care clinic locations.

We’re seeking a collaborative, relationship-focused leader who thrives in a “boots-on-the-ground” environment. Someone who is engaged at the front lines, building trust with providers, staff, and partners while ensuring consistent, high-quality care delivery.

As our Cancer Care Director, you will be responsible for setting the strategic direction and optimizing the performance of Kootenai Clinic Cancer Services, with direct oversight of clinic operations. This role requires strong ground-level operational leadership, balancing big-picture strategy with the ability to stay closely connected to clinic workflows, team dynamics, and patient experience.

You will function within a collaborative leadership structure, partnering closely with physicians, clinical leaders, and administrative stakeholders, and reporting to the Kootenai Clinic Division Executive Director.

Must have Clinical Cancer Care oversight to be considered

What you will do!

• Lead, direct, and inspire high-functioning clinical care teams to exceed the expectations of patients and providers
• Drive strategies aimed at ensuring strong and sustained service relationships with referring providers
• Perform day-to-day oversight and direction of clinical operations management staff
• Serve and collaborates with the clinic leadership team to implement standardized practices consistent with the organization and across locations
• Direct and acts as coach to managers and supervisors on best practices to serve our patients and most efficiency aid and enhance practice performance
• Develop and reports on metrics for measuring practice performance internally and against industry benchmarks

Requirements and Minimum Qualifications

• Bachelor’s degree required; master’s degree in business, nursing leadership, healthcare administration, public administration or related discipline or completion within 3 years of hire required
• Minimum 5 years of experience and demonstrated performance in clinical practice management required
• Minimum 10 years of experience in a professional business environment, preferably in healthcare
• CMPE or FACMPE certification through Medical Group Management Association preferred
• Working knowledge of value improvement and management system principles, and experience in leading change
• Strong knowledge of physician practice financial administration and payer reimbursement
• Excellent organizational skills with attention to detail and the ability to plan, implement and manage multiple projects

Working Conditions

• Must be able to lift and move up to 10 lbs
• Must be able to reach arms above or below shoulder height
• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer-paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job as a leader at Kootenai Health

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit‑eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

What makes a successful employee at Kootenai Health?