Director, IT Operations

Golden State Warriors; San Francisco (CA); On-site; USD 174,000 - 185,000; Full time

Job summary

Join the Golden State Warriors as the Director of IT Operations. This pivotal role involves leading IT infrastructure and support for arenas and offices, ensuring high-tech reliability and strategic alignment with business goals. Ideal candidates will bring extensive experience in IT operations, team leadership, and a commitment to excellence in service.

Benefits

Comprehensive Medical, Dental, and Vision benefits

Employer 401K match

Vacation and generous paid time off plan

Team store discount and Warriors home tickets

Qualifications

• 7+ years designing, building, and managing enterprise IT infrastructure.
• 5+ years in a leadership role overseeing IT support or systems administration teams.
• Demonstrated experience with physical and virtual server administration.

Responsibilities

• Lead the delivery and operation of core IT services.
• Oversee the IT Service Desk and Arena Event Support teams.
• Identify and plan IT infrastructure projects.

Skills

Analytical

Problem Solving

Leadership

Project Management

Technical Knowledge

Education

Bachelor’s degree in Computer Science or Business Information Systems

Tools

VMware

Microsoft Intune

Active Directory

RingCentral

Job description

Join to apply for the Director, IT Operations role at Golden State Warriors

Join to apply for the Director, IT Operations role at Golden State Warriors

About The Position

The Director, IT Operations will provide strategic and operational leadership for all aspects of the IT infrastructure and support services across Golden State teams, Chase Center, and other business locations. In this role, you will lead all aspects of the IT Service Desk, Arena Event Support, and System Administration teams. Additionally, you will ensure our technology environment is reliable, scalable, secure, and optimized to meet the unique demands of an arena and satellite office operations, while ensuring IT initiatives are strategically aligned with overall business objectives. This position reports to the Senior Director, Information Technology.

About The Position

The Director, IT Operations will provide strategic and operational leadership for all aspects of the IT infrastructure and support services across Golden State teams, Chase Center, and other business locations. In this role, you will lead all aspects of the IT Service Desk, Arena Event Support, and System Administration teams. Additionally, you will ensure our technology environment is reliable, scalable, secure, and optimized to meet the unique demands of an arena and satellite office operations, while ensuring IT initiatives are strategically aligned with overall business objectives. This position reports to the Senior Director, Information Technology.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

• Lead the delivery and operation of core IT services, including compute, storage, virtualization environments (VMware), cloud infrastructure, application services, NBA HSAN connectivity, RingCentral, service provider relationships, and related technologies
• Oversee the IT Service Desk and Arena Event Support teams, ensuring excellent service levels and swift response times for daily operations and critical high-profile events
• Lead systems administration functions for both physical and virtual servers, including backup operations, Microsoft Intune, JAMF, application updates, and Active Directory management
• Lead technology projects, interpreting relevant rules, regulations, potential risks, and recommending standards for IT infrastructure design and management
• Identify, plan, and oversee IT infrastructure projects, including the evaluation and selection of new applications, services, equipment, and vendors
• Collaborate with IT infrastructure vendors, consultants, and contractors to ensure high-quality service delivery
• Lead and manage significant technological upgrades and changes to the IT environment, ensuring minimal disruption to business operations
• Stay ahead of industry trends and new technologies, sharing insights and risk evaluations with the IT team and executive leadership as necessary
• Provide leadership, mentorship, and professional development opportunities to build an engaged, high-performing, and customer-service focused work environment
• Develop and clearly communicate IT operations and systems administration goals, collaborating with department managers to align on strategic priorities and initiatives
• Coordinate internal and external audits related to IT infrastructure, such as those from the NBA or internal finance/IT departments
• Ensure compliance with established IT governance frameworks and standards (e.g., ITIL), and effectively manage business continuity and disaster recovery (DR/BC) planning, testing, and execution
• Serve as a key IT leader, assisting in the creation, implementation, and enforcement of governance structures, policies, and strategies for IT operations
• Other duties as assigned
  
  

Required Experience & Skills

• Bachelor’s degree, preferably in Computer Science or Business Information Systems, or equivalent work experience
• 7+ years designing, building, and managing enterprise IT infrastructure
• 5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams
• 3+ years managing IT service desks or providing comprehensive IT support for large events or retail/entertainment environments
• Demonstrated experience with physical and virtual server administration, cloud technologies (Azure, Google Cloud), and VMware environments
• Advanced knowledge and hands-on experience with Microsoft Intune, Active Directory, IT Service Desk ticketing systems, RingCentral, and virtual meeting solutions
• Proven knowledge and experience with backup and disaster recovery planning, including implementation and testing of DR/BC plans
• Experience with LAN/WLAN network infrastructure and advanced voice and data networking configurations
• Experience with IT governance frameworks (e.g., ITIL) and managing regulatory compliance standards
• Strong analytical and problem-solving skills, coupled with practical experience in project management fundamentals
• Experience managing vendor relationships and ensuring service-level agreements (SLAs) are consistently met
• Ability to manage multiple conflicting priorities independently, knowing when to escalate issues appropriately
• Excellent organizational, project management, interpersonal, time management, written, and oral communication skills
  
  

Time Commitment

• Ability to work evenings, weekends, holidays, and extended hours as needed, particularly during event cycles
  
  

Compensation

• $174,000 - 185,000 + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!
  
  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Golden State Warriors by 2x

Get notified about new Director Information Technology Operations jobs in San Francisco, CA.

San Francisco, CA $190,000.00-$258,000.00 4 days ago

IT Analytics Director (9978) - San Francisco Department of Public Health

IT Analytics Director (9978) - San Francisco Department of Public Health

San Francisco, CA $176,878.00-$274,430.00 5 days ago

Solution Director (IT Professional Services)

San Francisco, CA $170,000.00-$180,000.00 4 days ago

Associate Director, Global Business Svcs Tech Enablement Strategy

Associate Director, Global Business Svcs Tech Enablement Strategy

San Francisco, CA $188,800.00-$324,500.00 4 hours ago

Redwood City, CA $234,000.00-$323,000.00 5 days ago

Senior Director, Core Technology and IT Operations

Senior Director IT Infrastructure and Operations

Redwood City, CA $234,000.00-$323,000.00 4 days ago

Director, IT Operations & Infrastructure

Director, IT Program Management & Compliance

San Mateo, CA $183,100.00-$263,000.00 6 days ago

Sourcing Director, Strategic Sourcing and Procurement- IT Professional Services

Foster City, CA $180,000.00-$220,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.