Director, IT Operations

Stallergenes Greer; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Stallergenes Greer International AG seeks a Director of Information Technology to build and maintain the IT roadmap with a focus on JD Edwards EnterpriseOne. You will lead a cross-functional team to define, develop, and execute strategic plans, disaster recovery, and compliance programs within a regulated manufacturing environment.

The role requires oversight of IT service delivery, infrastructure, end-user support, cybersecurity, and third-party risk, with frequent collaboration across Finance,

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 10+ years of progressive IT experience, including 4+ years in a senior leadership/management role.
• 5+ years supporting JD Edwards EnterpriseOne or similar ERP platforms in a manufacturing environment.
• Strong understanding of CSV processes and applicable compliance/regulatory guidelines (e.g., cGMP).
• Demonstrated leadership overseeing infrastructure, helpdesk/service desk operations, and cybersecurity in regulated environments.
• Strong written and verbal communication, problem-solving, analytical, and organizational capabilities.
• Strong project/program management and cross-functional leadership skills.
• Working knowledge of MS SQL Server; client-server and web environments.
• Proficiency with Microsoft Office (Word, Excel, Access).

Responsibilities

• Provide strategic IT leadership aligned with business objectives.
• Own the architecture, performance, and availability of ERP systems including JD Edwards EnterpriseOne and integrated solutions.
• Lead IT operations and helpdesk/service delivery with defined SLAs/KPIs.
• Establish and maintain JD Edwards technical environment processes (on-prem and cloud).
• Plan releases, upgrades, patches, and cutovers with minimal business disruption.
• Partner with stakeholders to deliver cross-functional workflows for Finance, Manufacturing, Supply Chain, Sales, Customer Service, Validation, and Pharmacy.
• Develop and test disaster recovery and business continuity plans for critical systems.
• Own the cybersecurity program and risk management posture including IAM, vulnerability management, monitoring, and vendor risk.
• Provide leadership for IT infrastructure and end-user services to meet performance and compliance.
• Maintain all JD Edwards-related applications and updates.
• Develop project charters, budgets, timelines, and executive risk/status reporting.
• Manage vendor relationships and contracts; ensure SLAs are defined and met.
• Serve as liaison between JDE users, support teams, and vendors.
• Ensure compliance with cGMP, CSV expectations, data integrity, and SOPs.

Skills

Leadership

Strategic planning

Project management

Cybersecurity

Regulatory compliance

Vendor management

JDE EnterpriseOne

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field

Tools

JD Edwards EnterpriseOne

Job description

The Director, Information Technology reports to the CFO and VP of Finance. The primary role of this position is building and maintaining the IT roadmap for the organization with a focus on the JD Edwards EnterpriseOne system. To succeed in this role, the Director must collaborate with and lead a cross-functional team of peers to define, develop, prioritize, and execute strategic and disaster recovery plans that support the Company’s short and long-term objectives. The Director is ultimately accountable for IT service delivery, infrastructure, end-user support (helpdesk), and cybersecurity, ensuring secure, reliable, and compliant technology operations. The role requires frequent interaction with multiple departments and leadership, including Finance, Manufacturing, Sales, Customer Service, Validation and Pharmacy teams.

Key Responsibilities

• Provide strategic leadership for information technology, aligning initiatives, roadmaps, and investment priorities with business objectives.
• Own the architecture, performance, availability, and continuous improvement of enterprise applications, including JD Edwards EnterpriseOne and integrated third-party solutions.
• Lead IT operations and helpdesk/service delivery (incident, problem, change, and release management) with defined SLAs, KPIs, and continual improvement to ensure stable, reliable, and customer-focused support.
• Establish and maintain processes and procedures for the JD Edwards EnterpriseOne technical environment, including on-premise and cloud solutions.
• Plan and manage tools releases, application upgrades, patches, and enhancements; coordinate testing and cutover activities to minimize business disruption.
• Partner with business stakeholders to define requirements, prioritize the portfolio, and deliver solutions that improve Finance, Manufacturing, Supply Chain, Sales, Customer Service, Validation, and Pharmacy workflows.
• Develop, maintain, and test disaster recovery and business continuity plans for critical systems; ensure recovery objectives are defined and met.
• Own the cybersecurity program and risk management posture, including security governance, policies/standards, incident response, identity and access management, vulnerability management, security monitoring/logging, backup/restore, and third-party/vendor risk management.
• Provide leadership and accountability for IT infrastructure and end-user services, including networks, servers, storage, endpoints, collaboration tools, and helpdesk/service desk operations, to meet performance, availability, and compliance requirements.
• Maintain all third-party applications connected to JD Edwards, including software updates, enhancements, and newly released functionality.
• Develop and manage project charters, budgets, timelines, and resource plans; provide executive-level status reporting and risk/issue management.
• Manage vendor relationships and contracts, including managed services and third-party consultants; ensure service level expectations are defined and achieved.
• Serve as the primary liaison between internal JDE users, JDE support team members, other IT groups, and third-party vendors.
• Ensure compliance with cGMPs, computer system validation (CSV) expectations, data integrity requirements, and applicable standard operating procedures.

Requirements

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 10+ years of progressive IT experience, including 4+ years in a senior leadership/management role.
• 5+ years supporting JD Edwards EnterpriseOne or similar ERP platforms in a manufacturing environment.
• Solid understanding of computer system validation (CSV) processes and applicable compliance/regulatory guidelines (e.g., cGMP environment).
• Demonstrated leadership experience overseeing infrastructure, helpdesk/service desk operations, and cybersecurity in a regulated and/or manufacturing environment.
• Strong written and verbal communication skills, with demonstrated problem-solving, analytical, and organizational capabilities.
• Strong project/program management skills with proven ability to lead cross-functional teams and manage competing priorities.
• Working knowledge of relational database concepts, client-server concepts, and web-based environments.
• Understanding of MS SQL Server.
• Practical knowledge of Microsoft Office (Word, Excel, Access).

Preferred

• Experience with document printing applications such as BI Publisher or similar.
• Experience with third-party applications including DSI, ERP2WEB, SnapPay, Bottomline, Vertex, and ReportsNow.
• Experience establishing IT governance, cybersecurity controls, and vendor management practices in a regulated environment.
• Strategic planning and technology roadmap development
• Stakeholder management and executive communication
• People leadership, coaching, and team development
• Risk management, compliance mindset, and audit readiness
• Operational excellence (service management, metrics, and continuous improvement)
• Vendor/contract management and budget stewardship

Travel Requirements:

• Up to 10%

About STALLERGENES GREER International AG

Stallergenes Greeris an international biopharmaceutical company specialized in the research, diagnosis and treatment of respiratory,food and venom allergies through the development and marketing of Allergenic Immunotherapy treatments.

Our mission is to offer the full potential of precision medicine to improve the quality of life of people suffering from allergies.

Allergenic Immunotherapy (AIT) is the only treatment for respiratory allergic diseases that allows for a lasting re-education of the patient’s immune system by inducing an increasing tolerance to allergens.

With more than 1,100 employees worldwide, and production sites in Europe and the United States, Stallergenes Greer offers its medicines in 44countries.

Would you like to participate in the development of a world expert group in its field, in a dynamic and multicultural environment?

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