Director, It Infrastructure Services

University Health; San Antonio (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

University Health seeks a Director of Information Technology to oversee the design, deployment, and maintenance of the organization’s IT infrastructure. You will manage a team, ensure high availability, and align operations with strategic goals to support all business processes.

Responsibilities include leading service delivery, configuration builds, testing, and deployment. Strong ITIL/ITSM experience and cloud (AWS/Azure) proficiency are required, with leadership capabilities and project

Qualifications

• Bachelor's degree in engineering or computer science plus five years' experience in the field OR ten years' experience in the field and five years in IT leadership roles.
• Experience in supporting Infrastructure Services on Prem & in a public cloud-based environment (AWS, MS Azure).
• Must possess understanding of ITIL and ITSM.
• Certification and experience in driving ITIL process adoption is preferred.
• Formal training in project management is highly desirable.

Responsibilities

• Oversee the design, implementation, and maintenance of the organization's IT infrastructure.
• Manage a team of IT professionals and ensure high availability and efficiency of systems.
• Lead service delivery management, configuration build, testing, planning, and deployment of solutions.
• Ensure operation of all third-party and internally managed infrastructure and application services used to support business processes.

Skills

Windows OS

MSSQL

NetApp

VDI

VMware

Hyper-V

Education

Bachelor's degree in engineering or computer science

Tools

Cisco Telephony

RightFax

NGAVs

Palo Alto

EDR/XDR

SIEM

DLP

Job description

POSITION SUMMARY/RESPONSIBILITIES

Reporting directly to the Executive Director of Information Services, this position is responsible for overseeing the design, implementation, and maintenance of the organization\'s Information Technology (IT) infrastructure. This role involves managing a team of IT professionals, ensuring the high availability and efficiency of IT systems, and aligning the IT infrastructure operations with Community First\’s strategic goals. The Director will also lead service delivery management, configuration build, testing, planning, and deployment of solutions to ensure systems reliability and scalability. The Director is responsible for the effective and efficient operation of all third-party and internally managed IT infrastructure and application services used to support all business processes across the organization.

EDUCATION/EXPERIENCE

Bachelor\’s degree in engineering or computer science plus five years\' experience in the field OR ten years\' experience in the field and five years in IT leadership roles. Experience in supporting Infrastructure Services on Prem & in a public cloud-based environment (AWS, MS Azure). Must possess understanding of ITIL and ITSM. Certification and experience in driving ITIL process adoption is preferred. Formal training in project management is highly desirable.

• Systems: Experience and in-depth knowledge of IT infrastructure components including the following: Windows OS, MSSQL, NetApp, VDI, Virtualization – VMWare, Hyper‑V, etc.


• Telephony and Fax: Experience with top tier telephony and fax solutions; both on prem and cloud i.e., CISCO and RightFax.


• Networking: NGAVs, CISCO and Palo Alto experience is a PLUS.


• Security Tools: EDR/XDR, SIEMs, Data Loss and Prevention (DLP), Vulnerability Scanning and Assessment tools.


• Security Frameworks: Experience with HITRUST, NIST or Health Care Related HIPAA requirements is required.