Director, IT Infrastructure and Operations

The Vertex Companies LLC; New York (NY); Hybrid; USD 159,000 - 432,000; Full time

Benefits offered by this job

401(k) with match

Flexible Spending Accounts

Employee Assistance Program

Health and dental plans

Life/Disability insurance

Tuition reimbursement (Lifetime of学习)

Job summary

The Vertex Companies, LLC seeks a Director of IT Infrastructure & Operations to lead global technology operations from a hybrid delivery model. You will report to the CTO and drive infrastructure, cloud, security, and end-user services across the US, UK, and UAE with a focus on reliability and value.

Build and lead distributed teams, manage MSP partners, and deliver measurable cost efficiency. Strong depth in Microsoft 365, Azure, networking, and security, plus governance and KPI-driven

Qualifications

• Bachelor's degree and 12 years of related experience or a Master's degree and 8 years of related experience, plus 5+ years in management.
• Proven experience managing onshore and offshore teams.
• Demonstrated success leading MSP and hybrid-team build-outs.
• Deep hands-on expertise across Microsoft 365 / E5, Azure, enterprise networking, and endpoint management.
• Track record delivering complex IT projects and M&A integrations on time and on budget.
• Experience supporting security compliance frameworks (SOC 2, GDPR, HIPAA).
• Certifications such as Microsoft 365 Certified, Azure Administrator/Solutions Architect, ITIL, PMP, CISM or CISSP.

Responsibilities

• Lead a global hybrid IT organization across onshore, offshore, and MSP partner teams.
• Serve as strategic technology partner to executives and stakeholders, delivering tech solutions that drive business value.
• Align technology strategy with goals to support revenue growth, efficiency, and risk mitigation.
• Own the IT project portfolio including planning, resource allocation, budgeting, and governance.
• Drive cloud transformation, cybersecurity enhancements, and digital modernization programs.
• Apply ITIL and Agile/hybrid frameworks to drive execution and governance.
• Manage vendor relationships, contracts, SLAs, and performance with service providers.
• Champion a customer-first IT culture with proactive support and continuous improvement.

Skills

Microsoft 365 / E5

Azure

Enterprise networking

Endpoint management

Education

Bachelor's degree + 12 years experience or Master's + 8 years

Tools

MSP management

SLA management

ITIL

Job description

Company Description

The Vertex Companies, LLC (VERTEX) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex challenges in a world of risk. We embody our core values of embracing lifelong learning, operating with urgency, maximizing value, and driving collaboration to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do and deliver meaningful impact.

Job Description

The Director of IT Infrastructure & Operations will lead and scale our global technology operations through a hybrid delivery model. This role reports to the CTO, who sets technology strategy and direction; the leader is responsible for its execution across infrastructure, cloud, security operations, andend-user services spanning the US, UK, and UAE, ensuring strong operational performance, reliability, and delivery outcome.

This is a build-and-lead role. The Director will direct a distributed organization that spans onshore and offshore global team and managed-service partners, providing customer centric service delivery and driving measurable cost efficiency. Success requires equal strength in technical depth, operational discipline, program execution, and the leadership maturity to run high-performing teams across time zones and cultures.

Core Responsibilities:

• Business Development, Leadership, Strategic Planning
• Lead a global hybrid IT organization across onshore, offshore, and MSP partner teams, fostering a culture of accountability, high performance, collaboration, and continuous improvement aligned with business objectives.
• Serve as a strategic technology partner to executive leadership and business stakeholders, building strong cross-functional relationships, understanding organizational needs, and delivering technology solutions that drive measurable business value.
• Align technology strategy with organizational goals to support revenue growth, operational efficiency, risk mitigation, scalability, and workforce productivity.
• Own the IT project and program portfolio, including strategic planning, prioritization, resource allocation, budgeting, and governance to ensure successful execution and business alignment.
• Lead complex enterprise initiatives, including cloud transformation programs, cybersecurity enhancements, digital modernization efforts, and M&A technology integrations.
• Apply structured program and project management methodologies, including Agile, ITIL, and hybrid frameworks, to drive execution, manage risk, and ensure transparency through executive reporting.
• Manage strategic vendor relationships and technology partnerships, including contract negotiations, SOWs, SLAs, renewals, and performance management, while ensuring service providers deliver against business commitments.
• Champion a customer-first IT culture focused on exceptional user experiences, proactive support, service excellence, and continuous improvement.
• Drive operational excellence by establishing KPIs, dashboards, and executive reporting that provide visibility into technology performance, service quality, costs, business impact, and strategic outcomes.

Operations

• Own onshore and offshore IT service delivery by establishing operational governance, RACI ownership models, service-management processes, and continuous service improvement programs.
• Oversee daily IT operations across infrastructure, data centers, cloud environments, enterprise networks, SaaS platforms, and 24×7 service desk functions to ensure reliability, performance, scalability, and availability.
• Manage and optimize enterprise technology services, including Microsoft 365, Entra ID, Defender, Purview, Exchange Online, Intune, business applications, end-user computing, ticket management, and security administration.
• Direct Azure cloud operations across compute, storage, networking, database, and identity platforms while ensuring secure, resilient, and cost-effective service delivery.
• Manage enterprise network infrastructure, including firewalls, VPNs, SD-WAN, and wireless technologies to provide secure and reliable connectivity across global locations.
• Establish and maintain process-driven IT operations, including SLA management, incident management, change management, problem management, and service governance to ensure consistency, accountability, and transparency.
• Lead cybersecurity and compliance operations, including vulnerability management, patching, endpoint protection, logging, monitoring, and security event response.
• Advance SOC 2 readiness and compliance by coordinating audit preparation, control implementation, risk assessments, evidence management, and security awareness initiatives, while supporting GDPR and HIPAA obligations.
• Develop, enforce, and continuously improve IT and information security policies, standards, and procedures aligned with regulatory requirements and industry best practices.
• Ensure operational resilience, regulatory compliance, and business continuity through strong governance, risk management, continuous monitoring, and effective coordination with internal teams and managed service providers.

Qualifications & Competencies

• Bachelor's degree and 12 years of related experience or a Master's degree and 8 years of related experience, and at least 5 years in management capacity.
• Proven experience managing onshore and offshore teams.
• Demonstrated success leading MSP and hybrid-team build-outs.
• Deep hands‑on expertise across Microsoft 365 / E5, Azure, enterprise networking, and endpoint management.
• Track record delivering complex IT projects and M&A integrations on time and on budget.
• Experience supporting security compliance frameworks (SOC 2, GDPR, HIPAA).
• A minimum of one of the certifications below, with multiple preferred:
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Azure Administrator / Azure Solutions Architect Expert
• ITIL Foundation or higher
• PMP or equivalent project-management certification
• CISM or CISSP

Knowledge & Skills

• Inspires, aligns, and holds distributed teams accountable while building trust and engagement.
• Articulate with both technical teams and executive stakeholders; translates technology into business terms.
• Leads onshore and offshore teams with empathy, inclusivity, and awareness of cultural and time‑zone dynamics.
• Builds strong partnerships across functions and manages competing priorities with diplomacy.
• Presents clearly to senior leadership and drives consensus on technology direction and investment.
• Self‑starter who operates with minimal supervision and takes end‑to‑end responsibility for outcomes.
• Navigates vendor, team, and stakeholder tensions to reach durable outcomes.

Additional Information

At VERTEX, we invest in top talent with a highly competitive total compensation package that rewards performance and supports long‑term success. Total compensation includes a base salary and a discretionary variable bonus program, depending on your level.

Our comprehensive benefits package offers multiple healthcare and dental plan options, as well as company‑paid Life Insurance, Short‑Term Disability, and Long‑Term Disability coverage‑ensuring peace of mind for you and your family.

• We offer a 401(k) plan with immediate matching and full vesting, empowering employees to build financial security from day one.
• Additional benefits include Flexible Spending Accounts, a robust Employee Assistance Program, and a suite of exclusive perks that enhance everyday life.

At The Vertex Companies, our salary ranges are intentionally designed to support meaningful career growth over time. These ranges allow employees to develop, expand their impact, and increase their earnings as they progress within their job level. A new hire's starting compensation is determined by their experience, geographical location, scope of the role at the time of hire, and Company affordability. Our ranges are structured to reward growth and performance, ensuring there is room for advancement and long‑term opportunity.

The salary ranges for this role are as follows:

• $159,000 - $432,000 USD annually (Geographical Tier AA - Sample Locations: NY Metro, San Franscisco, San Jose, Seattle)
• $146,000 - $398,000 USD annually (Geographical Tier A - Sample Locations: Irvine CA, Middlesex NJ, Tacoma WA, Boston, Alexandria)
• $134,000 - $365,000 USD annually (Geographical Tier B - Sample Locations - Baltimore, Chicago, Anchorage, Portland)
• $122,000 - $332,000 USD annually (Geographical Tier C - Sample Locations - Atlanta, Charlotte, Cincinnati, Miami)
• $116,000 - $316,000 USD annually (Geographical Tier D - Sample Locations - Mississippi, Mobile AL, Bowling Green KY, Tulsa)

Time away matters-so we provide a generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part‑time employees).

At VERTEX, growth never stops. Our signature "Lifetime of Learning" program offers tuition reimbursement and personalized support for employees pursuing advanced education—helping you sharpen your skills and accelerate your career.

Notice to Third Party Agencies

Please note that The Vertex Companies employs a fully staffed recruiting team. We do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.