Director, Investor Relations & Operations

Faropoint; Hoboken (NJ); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

Unlimited PTO

401k match

Job summary

Faropoint, a Hoboken‑based industrial real estate investor, seeks a Director of Investor Relations & Operations to own the investor experience, from onboarding through capital calls, statements, tax, and regulatory obligations. You will lead the first senior investor operations role in the US, shaping processes for multiple vehicles and investment strategies.

You will coordinate with Finance, Legal, Tax, and fundraising teams, manage the fund administrator relationship, and help design an

Qualifications

• 6–10 years in fund operations, investor relations operations, or fund administration.
• Direct ownership of capital calls, distributions, and capital account statements for closed-end funds.
• Experience with LPAs, subscription documents, and side letters.
• Fluency in investor tax and regulatory documentation: K-1s, W-8/W-9, FATCA, CRS, KYC/AML.
• Advanced Excel; Salesforce or a comparable CRM; investor portal experience.

Responsibilities

• Own the capital call and distribution cycle across all vehicles, including notices and reconciliation.
• Prepare and review sources and uses for closings, acquisitions, and capital calls.
• Coordinate fund openings, closings, equalization, and finder agreements with relevant teams.
• Run onboarding for new commitments, including KYC/AML, accreditation, and tax forms.
• Track and deliver LPA and side letter obligations for each investor, including MFN elections.
• Deliver investor statements and quarterly reporting on schedule with Finance and Strategy teams.
• Support regulatory requirements, audits, and investor communications.

Job description

Director, Investor Relations & Operations

About Faropoint Faropoint is a vertically integrated industrial real estate investment manager focused on last-mile, small-bay warehouses across 16 US markets. Founded in 2012 and headquartered in Hoboken, NJ, the Firm is an SEC-registered investment adviser with more than 120 professionals across 10 US offices and Israel. Invesco Real Estate acquired a minority position in Faropoint in 2023. The Firm acquires sub-institutional industrial assets, brings in-place rents to market, and assembles institutional-quality portfolios of 150–250 properties per vehicle. Its capital base spans closed-end institutional funds, an industrial sale-leaseback vehicle, a fund side car, and a Core+ separately managed account. Investors include public pension funds, sovereign wealth funds, insurance companies, and wealth platforms in the US, Canada, Europe, Israel, and Asia. Proprietary technology, FarOS for deal flow and REXy for valuation, supports every stage of the investment process.

The Role The Director of Investor Relations & Operations owns the investor experience after commitment: onboarding, capital calls, statements, tax and legal obligations, and the fund administrator relationship. The role gives the department its first senior investor operations lead in the US. The department is building the platform to raise $2 billion a year and to service 50 institutional LPs and 750 high-net-worth investors. In 2027, it intends to raise capital for a Core+ strategy, a value-add Fund V, and additional SMAs and co-investments. Each new vehicle adds closings, side letters, capital calls, and reporting obligations. This role is accountable for meeting them on time and without error.

Responsibilities

Capital calls and distributions

• Own the capital call and distribution cycle across all vehicles, from sources and uses through notices, funding, and reconciliation, with Fund Finance and the fund administrator.
• Prepare and review sources and uses for closings, acquisitions, and capital calls.
• Coordinate fund openings, subsequent closings, equalization, and finder agreements with Capital Development, Legal, and Finance.

Investor onboarding

• Run onboarding for new commitments: subscription documents, KYC and AML, accreditation, and tax forms (W-9, W-8, FATCA, and CRS).
• Move onboarding to a fully electronic process, with clear handoffs from Capital Development at commitment.

Tax and legal obligations

• Track and deliver LPA and side letter obligations for every investor, including reporting rights, MFN elections, and notice requirements.
• Coordinate K-1 delivery, withholding, and investor tax inquiries with the Director of Tax and outside advisors.
• Partner with Legal & Compliance on investor-facing regulatory requirements and audit requests.

Fund administrator and reporting

• Manage the fund administrator relationship: service levels, review of capital account statements, and escalations.
• Deliver investor statements and quarterly reporting on schedule, with Fund Finance and the Product Strategy & Research team.
• Respond to investor operational requests and support operational due diligence (ODD) reviews with Product.

Process and systems

• Set investor operations standards, controls, and process documentation for the department.
• Own re-up and investor satisfaction targets for the existing LP base: above 100% re-up for institutions and above 85% for high-net-worth investors.
• Help design and adopt the department's investor platform in 2027, connecting the CRM (Salesforce), the investor portal, and document and knowledge systems.

Qualifications

• 6–10 years in fund operations, investor relations operations, or fund administration at a private equity or real estate investment manager, or at a fund administrator serving one.
• Direct ownership of capital calls, distributions, and capital account statements for closed-end funds; working knowledge of waterfalls and equalization.
• Experience with institutional LPs, including US public pension funds, and with LPAs, subscription documents, and side letters.
• Fluency in investor tax and regulatory documentation: K-1s, W-8 and W-9, FATCA, CRS, and KYC and AML.
• Experience managing a fund administrator and coordinating across Finance, Legal, Tax, and fundraising teams.
• Advanced Excel; Salesforce or a comparable CRM; investor portal experience.
• Precise, organized, and calm under deadlines; writes clearly to investors and internal teams.
• Bachelor's degree in finance, accounting, or a related field. CPA or CFA a plus. Real estate fund experience preferred.

Why Faropoint

• A senior seat in a department that raised more than $1 billion in 2026 and is building to $2 billion a year.
• Ownership of the operations function as it scales across new vehicles, investor types, and markets.
• A small, senior team in Hoboken with direct access to the CEO, CFO, and Global Head of Capital Development.

Please note that we are unable to offer visa sponsorship for this role. Candidates must be authorized to work in the US without sponsorship.

What We Offer

This position offers a base salary in the $125,000-$175,000 range, plus discretionary bonus, competitive healthcare benefits, unlimited PTO, and a 401k match.

Equal Opportunity Employer

Faropoint is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.