Director - Internal Communications

MetLife; Charlotte (NC); Hybrid; USD 112,000 - 149,000; Full time

Benefits offered by this job

Health and vision insurance

Dental insurance

401(k) with employer match

Paid time off and holidays

Parental leave

Employee Assistance Program (EAP)

Job summary

MetLife is seeking a Director of Internal Communications for Global Technology & Operations (GTO). Based in Charlotte, NC, this hybrid role partners with GTO leaders to translate technology and data priorities into clear messaging across internal channels and leadership communications.

A senior writer and strategist will guide editorial planning and manage one direct report to deliver high‑quality communications.

Qualifications

• Strong writing, editing and storytelling skills with ability to translate complex topics into employee communications.
• Demonstrated ability to provide strategic communications counsel and partner with senior leaders.
• Experience managing editorial planning and delivering communications programs that drive engagement.
• Excellent project management, attention to detail and ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Develop and execute internal communications plans to support GTO priorities and leadership objectives.
• Draft clear, compelling content across internal channels (leadership messages, updates, intranet stories, talking points, town halls).
• Partner with GTO leaders and SMEs to simplify technology and operations topics for broad audiences, guiding a direct report.
• Manage editorial planning and channel coordination to stay aligned with milestones and change periods.
• Use employee feedback and analytics to improve engagement over time.

Skills

Writing & storytelling

Editorial planning

Strategic communications

Project management

Attention to detail

Education

Bachelor's degree in communications

Job description

The Opportunity

The Director, Internal Communications – Global Technology & Operations (GTO) will help develop and execute internal communications strategies that inform, engage, and connect employees across MetLife’s GTO organization. Reporting to the VP-Internal Communications, this role will partner closely with GTO leaders and communications colleagues to translate technology and data priorities into clear, timely, and relevant messaging across internal channels, while supporting day-to-day communications planning and execution for key GTO initiatives. The successful candidate will be a strong writer, people leader and strategic communicator with experience supporting leadership communications, simplifying complex topics, managing editorial planning, and delivering communications programs that drive understanding and engagement. This role is ideal for a collaborative, hands‑on communications leader who can balance strategy and execution, develop talent, work effectively across functions, bring an enterprise mindset to functional communications, and help ensure employees are informed and aligned during key business, technology and organizational moments.

Key Responsibilities

• Develop and execute internal communications plans that support GTO priorities, initiatives, transformation efforts and leadership objectives.


• Draft and deliver clear, compelling content across internal channels, including leadership messages, employee updates, intranet stories, talking points, town hall materials and presentation content.


• Partner with GTO leaders, subject matter experts and communications colleagues to simplify complex technology, operations, data, security and service topics, support executive and leadership communications, and guide one direct report in delivering high‑quality work with clarity and consistency.


• Manage editorial planning and channel coordination to ensure communications are timely, aligned and effective during business milestones, technology initiatives and periods of change.


• Use employee feedback, performance data, channel analytics and evolving best practices to strengthen internal communications and improve engagement over time.

Required Qualifications

• 8+ years of experience in internal communications, corporate communications, or employee engagement, preferably with experience supporting complex functions, transformation initiatives or enterprise priorities.


• Strong writing, editing and storytelling skills, with experience creating content across channels and translating complex business, technology or operational topics into clear employee communications.


• Demonstrated ability to provide strategic communications counsel, partner effectively with senior leaders and cross‑functional colleagues, and manage and develop communications talent with clarity, consistency and sound judgment.


• Strong editorial planning, project management, attention to detail and the ability to manage multiple priorities in a fast‑paced, matrixed environment.


• Bachelor’s degree in communications, journalism, public relations, English or a related field.

Preferred Qualifications

• Experience integrating and operationalizing technology, digital tools, AI‑enabled capabilities or analytics in communications production, planning, measurement and/or processes.


• Time spent in financial services, insurance or a similarly regulated sector.


• Experience supporting technology, operations, data, cybersecurity, customer service or other highly technical functions.

Location Expectation

This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $112,000 - $149,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the \"World's Most Admired Companies\", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI‑enabled, people‑centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long‑term value.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug‑free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.