Director, Integrated Workforce Solutions

Carrier; United States; Remote; USD 175,000 - 349,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Time off and Leave

Disability

Life Insurance and AD&D

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a Director of Integrated Workforce Solutions to lead the strategy for AI-driven workforce platforms and enterprise solutions. You will align Workday, ServiceNow, and Microsoft ecosystems with business outcomes, shaping a premier employee experience across the organization.

You will drive architecture, product visions, and multi-year roadmaps while collaborating with HR, IT, and executive leadership.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, HR, Business, or related field (or equivalent practical experience).
• 10+ years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
• 5+ years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

Responsibilities

• Design workforce tech strategy and architecture across Workday, ServiceNow, Microsoft, and AI platforms.
• Lead AI and automation initiatives, piloting and implementing agentic AI and intelligent workflows.
• Define workforce product visions, roadmaps, and value-realization metrics focused on business outcomes.
• Develop business cases for technology investments and track ROI metrics.
• Partner with HR, IT, and executives to align tech strategies with business goals.

Skills

Strategic Partner

Innovation Pioneer

Customer-Centric Leader

Education

Bachelor's degree (IS/CS/HR/Business)

Tools

Workday

ServiceNow

Microsoft 365 / Copilot / Azure AI

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

As the Director, Integrated Workforce Solutions, you will sit at the intersection of HR, Digital Technology, Product Management, and AI. You will act as a strategic technology leader responsible for architecting and scaling next-generation workforce capabilities. In this role, you will lead workforce product strategy, design end-to-end AI and enterprise solutions, and align platform investments across Workday, ServiceNow, and Microsoft to measurable business outcomes and elevated employee experiences.

Key Responsibilities

• Workforce Tech Strategy & Architecture: Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
• AI & Automation Innovation: Lead the evaluation, piloting, and implementation of agentic AI, automation (Power Platform, Azure AI, Copilot), and intelligent workflows to modernize employee and manager experiences.
• Product Portfolio Management: Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes rather than just tech delivery.
• Value Realization & Business Cases: Develop robust business cases for technology investments and track ROI metrics/KPIs to ensure maximum business impact and platform adoption.
• Cross-Functional Executive Leadership: Serve as a trusted advisor to HR, IT, and business executives, translating complex technical strategies into clear business language and driving alignment across matrixed teams.

Core Competencies

• Success in this role requires a candidate who is a Strategic Partner aligning tech to business goals, an Innovation Pioneer scaling emerging AI technologies, and a Customer-Centric Leader focused on delivering seamless employee experiences.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, HR, Business, or a related field (or equivalent practical experience).
• 10+ years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
• 5+ years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

Preferred Qualifications

• Enterprise Platform Oversight: Strategic architectural knowledge across Workday (Core HCM/Integrations), ServiceNow (HRSD/Case Management), and the Microsoft Enterprise Ecosystem (M365, Copilot, Power Platform, Azure AI).
• AI Implementation Track Record: Demonstrated success architecting and scaling AI-enabled workforce tools, automated orchestrations, and productivity-enhancing solutions.
• Executive Influence: Proven ability to lead cross-functional initiatives in complex corporate environments, construct high-level business cases, and build strong enterprise partnerships.

Pay Range

The annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to both short and long-term incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 24 September 2026

Job Applicant’s Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.