Director, Intake & Transition Services

Socket.dev; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

ACMH NYC is seeking a Director of Intake & Transition Services in Manhattan. The role oversees intake operations, admissions decisions, and cross-program transitions, reporting to the Senior Director for Residential Programs. The position runs Monday–Friday, 9:00am–5:00pm.

The role requires advanced education in psychology or related field and strong leadership in care coordination with interagency partners. Salary ranges reflect experience, with competitive benefits.

Qualifications

• MA in psychology or related field, or BA with substantial field experience.
• Experience in intake, transition services or housing programs preferred.
• Ability to supervise staff and coordinate cross-disciplinary teams.

Responsibilities

• Reviews applications, sets up screenings and presents referrals to agency teams.
• Aids referral sources to other housing providers if applicants do not meet criteria.
• Acts as liaison to agency programs regarding admissions and internal transfers.
• Provides consultation to staff on transition to independent living options.
• Identifies eligible applicants for CORE & Respite programs and other ACMH services.
• Maintains liaison with hospitals, clinics, rehabilitation programs, shelters and drop-in centers.

Skills

Program management

Team supervision

Clinical liaison

Education

MA in psychology or related field

BA with significant field experience

Job description

Description

Position: Director, Intake & Transition Services

Function: Responsible for coordinating all agency intake and promoting client transitions to more independent living.

Reports to: Senior Director for Residential Programs

Location: Manhattan

Schedule: Mondays through Fridays (9:00am-5:00pm)

Tasks

• Reviews applications, sets up screenings, presents referrals to agency teams and recommends admissions in accordance with agency policy.
• Aids and assists referral sources to other housing providers if applicants do not meet ACMH admission criteria.
• Serves as the liaison to all agency programs in regards to admissions and internal transfers.
• Provides consultation to program staff on opportunities for transition to more independent settings.
• Assists with identifying eligible applicants for CORE & Respite programs as well as other non-residential ACMH services.
• Interprets the agency's programs and maintains liaison with hospitals, outpatient clinics and rehabilitation programs, shelters and drop-in centers for the homeless.
• Maintains and disseminates internal vacancy memo to report on status of tours, admissions, internal transfers, discharges and census.
• Maintains waitlist of applicants for programs.
• Maintains client census reports and reports regularly to City and State agencies on admissions, discharges, vacant unit status, and leaves of absence.
• Manages post-discharge survey and outcomes management system.
• Facilitates quarterly transition meetings for all agency programs.
Facilitates Centralized Intake meetings.
• Supervises Transition Specialists.
• Recommends measures to evaluate and improve the quality of program services.
• Attends in-service training as requested by supervisory personnel.
• Serves as "Qualified Mental Health Specialist".
• Duties as assigned by supervisor.

Requirements

M.A. in the field of psychology or an analogous field or B.A. with significant experience in the field.

Salary: $85,000 - $90,000 commensurate with experience, plus generous benefits.

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.