Director, Institutional Onboarding

Polymarket; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO

Health, Vision & Dental coverage

401k match

MacBook Pro setup with big display and

Accessories

Job summary

Polymarket is seeking a leader to own the full institutional onboarding process, engaging with hedge funds, banks, and other sophisticated clients. You will coordinate with legal and compliance, design scalable workflows, and drive a fast onboarding cycle while upholding stringent regulatory standards.

The role focuses on building trust with institutional counterparties, managing documentation, and delivering a smooth onboarding experience across the platform.

Qualifications

• 7+ years in financial services with onboarding or operations experience.
• Deep familiarity with KYC, KYB, and AML processes.
• Proven track record owning a client-facing onboarding process end-to-end.
• Strong organizational skills to manage multiple onboarding projects.
• Comfortable building structure in ambiguous environments.
• Clear communicator representing Polymarket to sophisticated counterparties.
• Experience at a crypto exchange or prediction market is a plus.
• Familiarity with derivatives or swaps documentation for CFTC entities is a plus.

Responsibilities

• Own the end-to-end institutional onboarding process from outreach to first trade.
• Design scalable onboarding workflows while preserving compliance standards.
• Serve as the primary contact for institutional clients during onboarding.
• Coordinate with legal, compliance and product to resolve blockers.
• Build and maintain a pipeline and report on status, conversion rates and bottlenecks.
• Identify patterns in onboarding delays and implement fixes.
• Collaborate with operations and growth teams to define post-onboarding success.

Skills

Onboarding experience

Financial services

KYC/KYB/AML

Documentation management

Project management

Clear communication

Job description

About Polymarket

Polymarket is the world s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized house, Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We re growing fast - both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About the Role

Institutional capital is one of the most important vectors for Polymarket. Market-makers, hedge funds, trading desks, and sophisticated financial players are paying close attention - and we need someone to own the full process of bringing them onto the platform. This role sits within Operations, reports directly to senior leadership, and leads the institutional onboarding function end to end. The work is operational and relational in equal measure. You ll design and run the onboarding process for institutional counterparties, work closely with legal and compliance to keep things moving, and be the face of Polymarket to some of the most sophisticated traders in the world. Every week an institution is stuck in onboarding is a week they re not trading.

What You ll Do

• Own the end-to-end institutional onboarding process, from initial outreach and documentation collection through account activation and first trade
• Design and implement scalable onboarding workflows that reduce time-to-live for new institutional accounts without sacrificing compliance requirements
• Serve as the primary point of contact for institutional clients during onboarding, setting clear expectations and keeping deals moving
• Coordinate with legal, compliance, and product teams to resolve blockers, negotiate documentation requirements, and ensure institutional accounts meet all necessary standards
• Build and maintain a pipeline of institutional prospects moving through onboarding, and report on status, conversion rates, and bottlenecks to leadership
• Identify patterns in where onboarding slows down and fix them - whether that means updating internal processes, improving documentation, or escalating product gaps
• Work with the broader operations and growth teams to define what institutional success looks like post-onboarding and ensure a clean handoff

What We re Looking For

• 7+ years of experience in financial services, with meaningful time spent in client onboarding, institutional sales support, or operations at a bank, brokerage, exchange, or fintech
• Deep familiarity with KYC, KYB, and AML processes and the ability to navigate them without constant hand-holding from legal or compliance
• Proven track record of owning a client-facing process end-to-end, not just executing tasks within someone else s system
• Strong organizational skills with the ability to manage multiple institutional onboardings simultaneously without anything falling through the cracks
• Comfortable working in ambiguity - this role requires building structure where little exists today
• Clear, direct communicator who can represent Polymarket credibly to sophisticated financial counterparties(Plus)
• Experience at a crypto exchange, prediction market, or other alternative trading platform(Plus)
• Familiarity with CFTC-regulated entities and the documentation requirements specific to derivatives or swaps trading(Plus)
• Experience hiring and managing a small operations or onboarding team

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories