Director, Institutional Onboarding

Polymarket International; New York, Northern (NY, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Health, Vision, & Dental coverage

401k match

Hardware setup

Job summary

Polymarket, a leading prediction market platform, seeks an experienced onboarding lead to own the end-to-end process for institutional counterparties. You will design scalable workflows, balance compliance, and drive deals from outreach through first trade, engaging with legal, product, and growth teams.

The role requires managing multiple onboardings, building relationships with sophisticated financial clients, and delivering a fast, compliant onboarding experience.

Qualifications

• 7+ years in financial services onboarding or operations
• Deep familiarity with KYC, KYB, and AML processes
• Proven end-to-end client-facing onboarding experience

Responsibilities

• Own end-to-end institutional onboarding from outreach to first trade
• Design scalable onboarding workflows while maintaining compliance
• Serve as primary liaison for institutional clients during onboarding
• Coordinate with legal/compliance/product to resolve blockers
• Build and maintain a pipeline and report on status to leadership
• Identify bottlenecks and improve internal processes
• Define institutional post-onboarding success and handoff to ops/growth

Skills

Onboarding management

KYC/KYB/AML

Client relationship management

Process improvement

Cross-functional collaboration

Regulatory compliance

Financial services

Tools

CRM systems

Salesforce

DocuSign

Job description

About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About the Role

Institutional capital is one of the most important vectors for Polymarket. Market-makers, hedge funds, trading desks, and sophisticated financial players are paying close attention — and we need someone to own the full process of bringing them onto the platform. This role sits within Operations, reports directly to senior leadership, and leads the institutional onboarding function end to end.

The work is operational and relational in equal measure. You'll design and run the onboarding process for institutional counterparties, work closely with legal and compliance to keep things moving, and be the face of Polymarket to some of the most sophisticated traders in the world. Every week an institution is stuck in onboarding is a week they're not trading.

What You'll Do

• Own the end-to-end institutional onboarding process, from initial outreach and documentation collection through account activation and first trade

• Design and implement scalable onboarding workflows that reduce time-to-live for new institutional accounts without sacrificing compliance requirements

• Serve as the primary point of contact for institutional clients during onboarding, setting clear expectations and keeping deals moving

• Coordinate with legal, compliance, and product teams to resolve blockers, negotiate documentation requirements, and ensure institutional accounts meet all necessary standards

• Build and maintain a pipeline of institutional prospects moving through onboarding, and report on status, conversion rates, and bottlenecks to leadership

• Identify patterns in where onboarding slows down and fix them — whether that means updating internal processes, improving documentation, or escalating product gaps

• Work with the broader operations and growth teams to define what institutional success looks like post-onboarding and ensure a clean handoff

What We’re Looking For

• 7+ years of experience in financial services, with meaningful time spent in client onboarding, institutional sales support, or operations at a bank, brokerage, exchange, or fintech

• Deep familiarity with KYC, KYB, and AML processes and the ability to navigate them without constant hand-holding from legal or compliance

• Proven track record of owning a client-facing process end-to-end, not just executing tasks within someone else's system

• Strong organizational skills with the ability to manage multiple institutional onboardings simultaneously without anything falling through the cracks

• Comfortable working in ambiguity — this role requires building structure where little exists today

• Clear, direct communicator who can represent Polymarket credibly to sophisticated financial counterparties

• (Plus) Experience at a crypto exchange, prediction market, or other alternative trading platform

• (Plus) Familiarity with CFTC-regulated entities and the documentation requirements specific to derivatives or swaps trading

• (Plus) Experience hiring and managing a small operations or onboarding team

Benefits

• Competitive salary & equity

• Unlimited PTO

• Full Health, Vision, & Dental coverage

• 401k match

• Hardware setup: new MacBook Pro, big display, & accessories