Director, Inside Sales (US)

Hitachi Energy; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Attractive health benefits

Retirement benefits

Flexible work arrangements

Career development programs

Job summary

A leading energy solutions company in the United States is seeking an experienced Inside Sales Manager to oversee the team and ensure excellence in customer service operations. You will manage day-to-day processes from RFQ to Invoice, work closely with various departments, and focus on continuous improvement of service delivery. The ideal candidate has extensive experience in Inside Sales management and a strong background in the energy sector. Competitive salary and benefits are offered.

Qualifications

• Experience managing multi-manager teams.
• Proven ownership of Quote-to-Order-to-Invoice processes.
• Adept at reporting and analysis with tools like Power BI.

Responsibilities

• Manage and develop Inside Sales teams.
• Chair cross-functional forums with various departments.
• Monitor service metrics to evaluate efficiency.

Skills

Coaching

Stakeholder management

Data visualization

Customer care/quality ticketing systems

Education

7+ years in Inside Sales or Sales Operations

Bachelor's degree in relevant field

Tools

SFDC

SAP

Power BI

Job description

Join Hitachi Energy to manage and elevate the U.S. Inside Sales team that supports projects across power transmission, distribution, and complex B2B energy solutions. You will run day‑to‑day customer service operations and steer disciplined execution across RFQ‑to‑Invoice processes—governing tools (OPS, SFDC, SAP), establishing clear reporting with Power BI dashboards, and coordinating with cross‑functional partners in Sales, Tendering, Contract Management, IT PMO, Operations, and Finance. Your focus on order accuracy, cycle time, and proactive communication will act as the internal voice of the customer to streamline interactions and simplify workflows. You’ll ensure timely order entry, issue resolution, and compliant invoicing, contributing to reliable delivery of equipment and services that keep grid projects on schedule. In this role, you’ll grow team capability through coaching, cadenced reviews, and targeted development plans while fostering an inclusive, safe, and respectful environment, producing tangible results such as better service levels, fewer bottlenecks, and data‑guided decisions that strengthen customer confidence and support innovation across the power grid.

How You’ll Make An Impact

• Manage and develop Inside Sales managers and teams; set clear goals for RFQ‑to‑Invoice execution.
• Establish disciplined cadences (weekly order reviews, monthly performance dialogues, targeted coaching).
• Govern OPS, SFDC, and SAP integrations; build robust reporting using Power BI dashboards.
• Chair cross‑functional forums with Sales leadership, Operations, Tendering, Contract Management, IT PMO, and Finance.
• Ensure timely, accurate customer record management in partnership with Customer Master Data teams.
• Coordinate with Invoicing/AR on invoice methods, tax validation, and documentation.
• Run day‑to‑day customer service operations to ensure timely order entry, issue resolution, and proactive communication.
• Monitor service metrics to evaluate efficiency and performance; identify and implement process improvements to enhance customer experience.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• 7+ years in Inside Sales, Sales Operations, or Commercial Operations; 5+ years managing multi‑manager teams.
• Proven ownership of end‑to‑end Quote‑to‑Order‑to‑Invoice processes in complex businesses.
• Adept with SFDC and SAP; experienced in reporting and data visualization (e.g., Power BI).
• Experience with Customer Master/Data Governance and Finance/AR invoicing controls and compliance.
• Excellent coaching and stakeholder management skills; proficient in Microsoft Word, PowerPoint, and Excel.
• Experience in industrial/energy or complex B2B sectors; familiarity with customer care/quality ticketing systems; history of enabling continuous improvement.

More About Us

At Hitachi Energy, you’ll gain exposure to modern energy technologies, collaborate with experienced professionals across the power sector, and access opportunities for personal growth.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting

Equal Employment Opportunity (EEO)

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the affirmative action plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit the company website.