Director, Infrastructure & Security Operations

Rize Credit Union; Irwindale (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Rize Credit Union seeks a Director of Infrastructure & Security Operations to lead the teams and practices that keep our technology environment reliable, secure, and ready for growth. This is a leadership role focusing on infrastructure, IT operations, security operations, resilience, and operational excellence.

You will collaborate with Technology leadership, the CISO, business leaders, application teams, and strategic partners to ensure we have the infrastructure and operational capabilities

Qualifications

• Experience leading infrastructure and security operations for a financial services or similarly regulated organization.
• Proven ability to build and run reliable, secure, scalable technology environments.
• Strong incident response, root-cause analysis, and problem resolution skills.
• Experience collaborating with executives, partners, and cross-functional teams.

Responsibilities

• Lead the reliability, performance, and lifecycle of the organization’s technology infrastructure and services.
• Oversee networks, branch connectivity, telecommunications, wireless, firewalls, VPN, servers, virtualization, storage, cloud infra, and related platforms.
• Establish operational standards, workflows, documentation, and performance measures.
• Serve as a senior escalation point during outages, incidents, and complex technology issues.

Skills

Leadership

Infrastructure operations

Security operations

Incident management

Tools

VPN

Firewalls

Cloud infrastructure

Servers

Job description

Reports to: VP, Technology

Location: Irwindale, CA (Headquarters) or Las Vegas, NV

Remote Work: Hybrid remote work arrangement available. If residing in Nevada, must be willing to travel to HQ approximately every 6 weeks.

Build the Technology Foundation That Keeps Rize Moving

At Rize Credit Union, technology is essential to how we serve our team members, our members, and our communities. We’re looking for an experienced Director, Infrastructure & Security Operations to lead the teams, systems, and operational practices that keep our technology environment reliable, secure, resilient, and ready for growth.

This is a leadership role for someone who understands that great technology operations require more than keeping systems running. You'll build strong operational standards, develop talented technical teams, strengthen infrastructure and security operations, improve resiliency, and create an environment where issues are anticipated, ownership is clear, and problems are followed through to resolution.

You’ll work closely with Technology leadership, our CISO, business leaders, application teams, and strategic partners to ensure Rize has the infrastructure and operational capabilities needed to support a growing financial institution.

This is not a software development role. Your focus will be infrastructure, IT operations, security operations, technology support, identity and access, resilience, and operational excellence.

What You’ll Do

Lead Infrastructure & Technology Operations

• Lead the reliability, performance, and lifecycle of Rize’s technology infrastructure and services.
• Oversee networks, branch connectivity, telecommunications, wireless, firewalls, VPN, servers, virtualization, storage, cloud infrastructure, and related platforms.
• Establish operational standards, workflows, documentation, and performance measures that improve reliability, scalability, and service.
• Serve as a senior escalation point during outages, incidents, and complex technology issues