Director, Information Technology

Ivy Hospitality; Indianapolis (IN); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) Match

Annual Bonus

Paid Time Off

Job summary

Ivy Hospitality is seeking a Director of IT in Indianapolis to own technology strategy and drive a multi-year roadmap for hotels and support offices. You will lead systems, vendors, and security to ensure reliable operations across properties.

The role demands translating business needs into smart technology decisions, collaborating with network engineers and general managers, and building a high-performing IT team. This hybrid role offers in-office and remote work flexibility.

Qualifications

• 7+ years of progressive IT experience with 3+ years in IT leadership.
• Advanced Microsoft 365 administration experience (Entra ID, Intune, Exchange Online, SharePoint, Teams).
• Proven cybersecurity leadership and PCI DSS compliance experience.
• Strong networking, cloud, and multi-site operations knowledge.
• Hospitality industry experience is strongly preferred.

Responsibilities

• Develop and lead the organization's IT strategy, multi-year roadmap, and annual technology budget.
• Serve as Microsoft 365 owner and administrator (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune).
• Lead company-wide cybersecurity program including policies and incident response.
• Own PCI DSS compliance across all properties and the support office.
• Direct technology vendor and MSP relationships, including contracts and billing oversight.
• Lead technology onboarding for new hotels and property transitions.
• Oversee hotel technology infrastructure, including PMS, POS, networks, and guest Wi-Fi.
• Establish disaster recovery and business continuity plans.
• Collaborate with leaders to translate needs into tech solutions and measure results.
• Communicate priorities and status to executive team.
• Build and mentor IT staff and external resources.

Skills

Microsoft 365 administration

Cybersecurity leadership

PCI DSS compliance

Vendor management

Budgeting & roadmap

Education

Bachelor's degree or equivalent experience

Tools

Entra ID

Intune

Exchange Online

SharePoint

Teams

Job description

Position: Director, Information Technology

Location: Indianapolis, IN

Reports To: Chief of Staff

Ivy Hospitality is a growing hospitality management company with hotels across the Midwest, and we're looking for a Director of IT to own our technology strategy from the ground up. This is a high-impact, highly visible role. Behind every smooth check-in, every secure guest transaction, and every associate who can actually focus on hospitality instead of fighting their tech, there's an IT leader who saw the problem coming and solved it first. That's you.

You'll set the vision, build the roadmap, and lead the systems, vendors, and security practices that keep our hotels and support office running. If you love translating business needs into smart technology decisions and can talk shop with a network engineer and a general manager in the same afternoon, we'd love to meet you.

Pay Range: $95,000 - $110,000

This is a hybrid position with 3 days in office and 2 days remote.

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Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and lead the organization's IT strategy, multi-year roadmap, and annual technology budget, aligning every investment with business goals and growth plans.
• Serve as the organization's Microsoft 365 owner and administrator, overseeing Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related security and compliance tools.
• Lead the company-wide cybersecurity program, including policies, risk assessments, incident response, endpoint protection, access management, and security awareness training.
• Own PCI DSS compliance across all properties and the support office, partnering with operations and accounting to maintain secure payment environments.
• Direct technology vendor and managed service provider relationships, including selection, contract negotiation, performance management, integration, and billing oversight.
• Lead technology onboarding for new hotels and transitions for departing properties, ensuring systems, networks, and data are set up or transferred securely and on schedule.
• Oversee hotel technology infrastructure, including property management and point-of-sale systems, networks, guest Wi-Fi, and brand-mandated technology standards.
• Establish disaster recovery and business continuity plans and ensure they are tested and current.
• Partner with leaders across every business unit to understand their needs, translate them into practical technology solutions, and measure the results.
• Communicate technology priorities, project status, risks, and outcomes clearly to the executive team.
• Build, mentor, and lead IT staff and external resources, fostering a culture of service, accountability, and continuous improvement.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 7+ years of progressive IT experience, including at least 3 years in an IT leadership role.
• Advanced, hands-on Microsoft 365 administration experience is required, including Entra ID, Intune, Exchange Online, SharePoint, Teams, and Microsoft security and compliance tools.
• Proven experience leading a cybersecurity program and maintaining PCI DSS compliance.
• Strong knowledge of networking, infrastructure, endpoint management, and cloud environments.
• Experience supporting multi-site operations; hospitality industry experience strongly preferred.
• Relevant certifications (Microsoft, CISSP, CISM, CompTIA Security+, or similar) preferred.
• Ability to interface with technical and non-technical audiences, from frontline associates to executive leadership.
• A sense of urgency, sharp attention to detail, and a proven ability to anticipate conflicts and resolve them quickly.
• Excellent communication, collaboration, interpersonal, and negotiation skills.
• Sound judgment and the ability to make important decisions under pressure.
• Friendly, approachable, and service-minded.
• Ability to travel regionally to hotel properties as needed.

Taking Care of You: Our Benefits

We believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days.

Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• 401(k) Match: 100% match of associate's first 6% contributed
• Annual Bonus
• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Short-Term Disability
• Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance

Time to Recharge

• Holiday & Paid Time Off (PTO)

We are an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

This company participates in E-Verify.

Background check and drug screening required.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.