Director, Incident Response ( Remote, GBR)

CrowdStrike Holdings, Inc.; United States; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Market leader in compensation and affin?

Job summary

CrowdStrike is seeking a Consulting Services Director for its Professional Services team to drive global engagements and mentor diverse consulting staff. You’ll oversee incident response engagements, scale teams, and partner with customers to resolve complex security challenges using CrowdStrike’s AI-driven platform.

You’ll lead high‑impact projects, shape service offerings, and represent Thought Leadership through blogs, speaking engagements, and cross‑functional collaboration across regions.

Qualifications

• University/College degree or equivalent experience.
• Team leadership experience in a matrixed consulting remote environment.
• Excellent communication, interpersonal and collaborative skills, strong business acumen and ability to exercise good judgement and discretion and maintain confidentiality.
• A proven leader, with the ability to inspire, lead, and mentor a high performing organization, with the ability to establish strong cross functional relationships to work collaboratively.
• Capable of leading teams of highly motivated technical analysts.
• Ability to communicate highly technical information to non-technical people.
• Ability to lead clients through high stress situations.
• Contributing thought leader within the incident response industry.
• Ability to foster a positive work environment and attitude.
• Ability to travel in region on short notice, up to 30% of the time.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Lead consulting engagement teams and provide high-level oversight on consulting engagements.
• Perform initial triage and scoping for prospective clients to understand the client objectives and level of effort involved to complete objectives.
• Partner with Sales Team to scope and win new business.
• Manage and mentor team members to help expand skill sets and maximize performance.
• Produce high-quality written and verbal reports, presentations, recommendations, and findings to key stakeholders including customer management, regulators, and legal counsel.
• Deliver high quality services constantly seeking feedback from customers, partners and CrowdStrike team members to improve offerings.
• Partner with other Services regional leaders to staff and schedule consulting engagements.
• Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events.

Skills

Team leadership

Communication skills

Cross-functional leadership

Executive/leadership presence

AI experience

Incident response background

Mentoring ability

Travel availability

Strategic thinking

Education

University degree

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

About The Role

CrowdStrike is looking for a highly motivated, self-driven, Consulting Services Director for the Professional Services Consulting team, dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike Services team offers opportunities to expand your skill set through a wide variety of engagements including front page incident response investigations for organizations you’ll find on the annual Fortune 500 list. Are you capable of leading teams and interacting with customers entangled in complicated and difficult situations? Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches? Are you self-motivated and looking for an opportunity to rapidly accelerate your skills? Do you crave new and innovative work that actually matters to your customer? Do you have an Incident Response or Information Security background that you’re not fully utilizing? Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis? Can you assess complicated problems and address them in a strategic fashion?

What You'll Do

• Lead consulting engagement teams and provide high-level oversight on consulting engagements
• Perform initial triage and scoping for prospective clients to understand the client objectives and level of effort involved to complete objectives
• Partner with Sales Team to scope and win new business
• Manage and mentor team members to help expand skill sets and maximize performance
• Produce high-quality written and verbal reports, presentations, recommendations, and findings to key stakeholders including customer management, regulators, and legal counsel
• Deliver high quality services constantly seeking feedback from customers, partners and CrowdStrike team members to improve offerings
• Partner with other Services regional leaders to staff and schedule consulting engagements
• Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events

What You'll Need

• University/College degree or equivalent experience.
• Team leadership experience in a matrixed consulting remote environment
• Excellent communication, interpersonal and collaborative skills, strong business acumen and ability to exercise good judgment and discretion and maintain confidentiality
• A proven leader, with the ability to inspire, lead, and mentor a high performing organization, with the ability to establish strong cross functional relationships to work collaboratively
• Capable of leading teams of highly motivated technical analysts
• Ability to communicate highly technical information to non-technical people
• Ability to lead clients through high stress situations
• Contributing thought leader within the incident response industry
• Ability to foster a positive work environment and attitude
• Ability to travel in region on short notice, up to 30% of the time
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.

We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.