Director, Implementation & Adoption Business Partner (Multiple Positions)

U014 (FCRS = US014) Novartis Pharmaceuticals Corporation; East Hanover (NJ); On-site; USD 186,000 - 345,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Generous time off

Job summary

Novartis Pharmaceuticals Corporation in East Hanover, NJ seeks a Director, Implementation & Adoption Business Partner to embed adoption and change-management strategies from design through deployment. The role partners with Engine teams and business leaders to shape how people, processes, and technology evolve to accelerate value realization and patient outcomes.

The position requires travel and cannot be remote; you will lead plans, assess readiness, guide stakeholders, and ensure sustainable

Qualifications

• Bachelor's degree in business, organizational development, psychology, communications, HR/PO, healthcare, life sciences, or related discipline.
• Master's degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean preferred.
• 8+ years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.

Responsibilities

• Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
• Assess change and stakeholder impacts, readiness needs, adoption metrics and risks across functions.
• Develop and lead implementation and adoption plans with clear owners, milestones, readiness criteria, and training requirements.
• Align deployment and change activities across business, technology, people, learning, communications, and operations.
• Equip leaders with tools and strategies to drive successful change adoption.
• Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate outcomes.
• Lead interventions to address risks and sustain post-launch adoption.
• Capture lessons learned and develop reusable adoption practices for future transforms.

Skills

Executive communication

Change management

Implementation planning

Stakeholder engagement

Adoption analytics

Education

Bachelor's degree in related field

Master's degree or certification in change management/ADKAR/CCMP

Job description

Band Level 6 Job Description Summary #LI-Hybrid

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/or international). Imagine shaping how transformation comes to life across one of the world's leading medicines companies. As a Director, Implementation & Adoption Business Partner, you will play a critical role in turning bold transformation ambitions into sustainable business outcomes. Partnering directly with Engine teams and business leaders, you will embed adoption, readiness, and implementation strategies from the earliest stages of solution design through deployment and stabilization. This is a unique opportunity to influence how people, processes, technology, and ways of working evolve across Novartis, helping leaders and teams embrace change, accelerate value realization, and build lasting capabilities that improve the lives of patients worldwide.

Job Description Key Responsibilities

• Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
• Assess change and stakeholder impacts, behavioral shifts, readiness needs, and adoption metrics and risks across business functions.
• Develop and lead implementation and adoption plans, driven by expected outcomes and key conditions to enable success, behavioral changes required, key interventions/actions, evolution of roles & responsibilities, training/upskilling requirements, communications.
• Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.
• Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.
• Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
• Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.
• Capture lessons learned and develop reusable adoption practices to strengthen future transformation initiatives.

Essential Requirements

• Education: Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related discipline required.
• Master's degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean preferred 8+ years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
• Experience in pharma, biotech, healthcare, consulting, or technology-enabled transformation, especially commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, or new ways of working.
• Experience converting future-state designs into practical implementation and adoption plans with owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local deployment requirements, and sustainment measures.
• Experience facilitating change management assessments and developing successful readiness and adoption plans, leveraging innovative tools and embedding AI, where possible, to simplify and accelerate outcomes.
• Experience working directly with and influencing sponsors, people leaders, functional teams, product/technology teams, P&O, communications, learning, controls, and external partners.
• Ability to identify adoption risks early, translate evidence into interventions, and escape barriers related to leadership, capability, process, policy, controls, capacity, or ownership.
• Exceptional executive and frontline communication skills, with the ability to tailor adoption plans by audience while preserving transformation intent.

Desirable Requirements

• Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and stabilization after launch.
• Experience operating as an embedded business partner rather than a downstream communications or training resource.

Novartis Compensation Summary

The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

• performance-based cash incentive
• annual equity awards eligibility
• health, life and disability benefits
• 401(k) with company contribution and match
• variety of other benefits
• generous time off package including vacation, personal days, holidays and other leaves

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

Additional Note

In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov.