Director Implementation

adpinternalcareers; New Jersey; On-site; USD 140,000 - 190,000; Full time

Job summary

ADP is seeking a Director of Implementation for Retirement Services to lead the RS Mid Core team, guiding end-to-end delivery for new and conversion clients. This client-facing role requires strategic leadership, cross-functional collaboration, and a strong track record in high-velocity implementations.

You will mentor leaders, scale processes, and partner with sales, product, and operations to drive growth, improve quality, and ensure consistent client outcomes across complex programs.

Qualifications

• 10+ years of leadership experience in implementation/operations
• Proven ability to lead large, complex programs
• Strong communication and stakeholder management skills
• Demonstrated success in driving scale, quality, and revenue impact
• Experience in Retirement Services or similar industry preferred

Responsibilities

• Lead end-to-end implementation execution across a complex portfolio of Retirement Services work
• Drive strategy alignment with sales, product, and operations for key initiatives
• Develop and coach leaders within the implementation organization
• Ensure a consistent and high-quality client experience across segments

Skills

Strategic leadership

Cross-functional collaboration

Change management

Data-driven decision making

Effective communication

Mentoring and coaching

Client relationship management

Education

Bachelor's degree

Job description

ADP is hiring a Director, Implementation (Retirement Services)

• Are you an experienced Leader that can analyze data, communicate effectively with all levels of the organization, and respond quickly to changing business needs?
• Do you have a passion for driving business processes and supporting continuous improvement efforts to address emerging market demands?
• Can you develop new and innovative ways to increase revenue and long-term retention opportunities?

In this role as The Director, you will primarily be responsible for ensuring the effective leadership and management of the Implementation processes and functions for new, existing and conversion clients within the Retirement Services (RS) Mid Core Implementation team providing strong leadership and executive presence to meet the needs within the RS Implementation Organization. This team is dedicated to and supports the elite Implementation Project Managers (IPM) and referring partners. This is a client facing position.

Key Responsibilities

Operational Leadership

• Lead end-to-end implementation execution across a complex portfolio of Retirement Services work, ensuring quality, consistency, and strong business outcomes
• Continue to consolidate and centralize critical small market relationships under a unified leadership structure to improve execution and align delivery to sales and business objectives
• Drive implementation strategy and readiness for key product launches and strategic initiatives, including complex, high-visibility programs such as Amazon PEP
• Formalize and scale the franchise implementation experience to improve consistency, efficiency, and client outcomes
• Identify, absorb, and lead increasingly complex implementation work that expands team output and drives measurable growth in units, rollcall, volume, and revenue

Business and Cross-Functional Leadership

• Translate business priorities into implementation strategies, operating plans, and clear performance expectations
• Align implementation execution with sales priorities, organizational goals, and growth opportunities
• Partner closely across functions to ensure effective handoffs, issue resolution, and execution against shared objectives
• Use operational insight, business judgment, and performance data to identify opportunities for process improvement and increased scale

People Leadership

• Lead, coach, and develop leaders and team members across the implementation organization
• Assume responsibility for Relationship Organization Team Lead development within a consolidated structure, ensuring leadership readiness and strong succession planning
• Define and lead the Project Manager role, including oversight of critical implementations, complex conversions, and key organization-wide initiatives
• Build a high-performing, accountable, and scalable team structure with clear expectations, strong development, and leadership depth

Client and Stakeholder Impact

• Ensure the organization delivers a strong and consistent implementation experience across client segments
• Balance client needs, operational scalability, and business priorities in decision-making and execution
• Represent the function with credibility and influence in senior-level and cross-functional discussions

Qualifications

• Deep experience leading implementation, operations, or service delivery functions within Retirement Services or a related business
• Strong people leadership experience, including leading leaders, building team capability, and supporting succession readiness
• Demonstrated ability to manage complex, high-volume work while improving quality, consistency, and scale
• Proven success leading cross-functional execution and driving alignment across stakeholders
• Strong business acumen with the ability to connect operational performance to growth and revenue outcomes
• Excellent communication and leadership skills, with the ability to influence across levels and functions
• Proven ability to lead through change, absorb complexity, and build scalable operating models

What Success Looks Like

• Strong implementation performance across quality, execution, and client outcomes
• Greater scale, consistency, and operational discipline across the implementation organization
• Measurable growth in business output, including units, rollcall, volume, and revenue
• Stronger leadership bench, clearer succession readiness, and effective oversight of critical implementation work

TO SUCCEED IN THIS ROLE:

• 10+ years of directly related experience
• 7 + years' experience in leadership and management
• Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
• Proven ability and experience to develop and execute strategic business strategies
• Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
• A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we provide the best client experience and are achieving our business objectives
• Ability to anticipate and adapt to changing conditions and opportunities
• Highly analytical with the ability to tell the story based on the data and analytics
• Ability to coach and mentor others
• Ability to analyze data, draw conclusions, and create strategies based on the conclusions
• Ability to communicate effectively with all levels of the organization including speaking, listening, writing, and presenting
• Ability to collaborate effectively across business functions
• Ability to prioritize issues and work under the pressure of time constraints
• Ability to direct the design and implementation of processes and procedures

A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

PREFERRED QUALIFICATIONS:

• Retirement Services background and industry knowledge
• Implementation/Project Management with the ability to manage through complex client requirements with scalable solutions
• A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we are providing the best client experience and are achieving our business objectives
• Ability to anticipate and adapt to changing conditions and opportunities
• Highly analytical with the ability to tell the story based on the data and analytics
• Ability to coach and mentor others
• Ability to analyze data, draw conclusions, and create strategies based on the conclusions
• Ability to communicate effectively with all levels of the organization including speaking, listening, writing, and presenting
• Ability to collaborate effectively across business functions
• Ability to prioritize issues and work under the pressure of time constraints
• Ability to direct the design and implementation of processes and procedures