Director II - Safety Quality Patient Experience

ccf; Cleveland (OH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

403(b) Savings Plan

Investment Pension Plan (IPP)

Tuition Reimbursement

Paid Time Off (PTO)

Employee Discounts

Dental and Vision Plans

Life Insurance and Disability

Job summary

Cleveland Clinic Health System is seeking a Director II to lead Safety, Quality, and Patient Experience across a submarket at the Cleveland Clinic Main Campus. This onsite role directs SQPE strategy, ensures regulatory compliance, and partners with facility leaders to improve patient care and outcomes.

The ideal candidate holds a Master’s degree (or bachelor’s with extensive healthcare mgmt experience), CP QH certification, and a record of leading hospital quality initiatives.

Qualifications

• Master’s degree or bachelor’s degree with 7 years of healthcare management experience and SQPE knowledge.
• Certified Professional Healthcare Quality (CPHQ).
• Six years of healthcare management experience with hospital SQPE requirements.

Responsibilities

• Direct SQPE across a submarket as onsite leader for the largest hospital in that submarket.
• Ensure compliance with reporting, accreditation, governance requirements and STEEEP SQPE focus.
• Lead submarket and hospital SQPE teams to apply assurance and improvement processes consistently.
• Monitor clinical outcomes, identify improvement opportunities, and lead initiatives to improve measured results.
• Document results of clinical activities and maintain an effective SQPE program across submarket.
• Assist facility leaders with survey prep and regulatory accreditation management.
• Coordinate data sharing and trend physician quality data for re-credentialing per data sharing agreements.
• Coordinate public reporting of quality data with external entities.
• Ensure all required measures are collected, validated, and reported to appropriate bodies.
• Oversee staff development, evaluations, hiring, and budget planning in SQPE areas.
• Develop, maintain, and manage policies, procedures and budgets.

Skills

Leadership

Quality Management

Healthcare Operations

Education

Master’s degree

Bachelor’s degree + 7 years experience

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Director II - Safety Quality Patient Experience

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Service Line Quality-Clinical and Operational Improvement

Job Code

T97906

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support andappreciationand build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is focused on reconnecting quality and patient safety with clinical care.This collaboration supports our commitment to quality and patient care, which parallels major healthcare initiatives nationwide.Having always been a strong advocate of informing people about specific data related to finding quality hospital care, we believe that informed patients are able toparticipatebetter in their own care.

A caregiver in this position worksMonday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket.
• Ensure compliance with reporting, accreditation, and governance requirements within their submarket. Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE.
• Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes.
• Monitormeasured outcomes of clinical care activities,identifyopportunities for improvement, andleadclinical improvement activities to improve those measured outcomes.
• Ensure documentation of the results of clinical activitiesandthat their submarket assignmentsmaintainan effective SQPE program.
• Assistfacility leaders acrossthesubmarket with survey preparation and management of regulatory or accreditation surveys.
• Ensure physician-specific quality data is trended and made available for re-credentialingincludingappropriate communicationof provider information across facilities aspermittedby data sharing agreements.
• Coordinate public reporting of quality data and serve as a liaison with reporting agencies.
• Ensure all required measures are collected,validatedfor data integrity, and reported toappropriate entities, including any external organizations which Cleveland Clinic has agreed toparticipatein.
• Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.
• Develop,maintainand/or manage policies,proceduresand budgets.

Minimum qualifications for the ideal future caregiver include:

• Master’s degree OR bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPE
• Certified Professional Healthcare Quality (CPHQ).
• Six years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.

Preferred qualifications for the ideal future caregiver include:

• Registered Nurse (RN), Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP),Certified in Infection Control (CIC), process improvement certification, certified in infection control and/or Certified Patient Experience Professional (CPXP).

Why You'll Love Working with Us:

• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP)
• Tuition Reimbursement
• Paid Time Off (PTO)
• Employee Discounts
• Dental and Vision Plans
• Life Insurance and Disability

Complexity of Work:

• World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enables employees to positively respond to internal and external customer needs and expectations.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work and organizational skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.
• Nodal Connections: Executive Directors of Operations, Senior Directors of Operations, Submarket President, Vice Presidents/Chief Medical Officers, Chief Nursing Officers within their submarket.

Work Experience:

• Six (6) years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.

Physical Requirements:

• Required Physical and Environmental Demands: Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 20 lb., such as files, documents, and computer printouts.
• Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.
• Working Conditions: Physical Requirements: Sitting: Frequently (34% - 66% of the time) Standing: Frequently (34% - 66% of the time) Walking: Occasionally (1% - 33% of the time) Bending: Occasionally (1% - 33% of the time) the time.
• Mental Demands: Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff, and conducting departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight hours per day and is based on what is needed to accomplish work at hand. OSHA Category: (for Blood-borne pathogens).
• Minimal or No potential for exposure. Ages of Patients Served: Provides patient care or has patient interaction to all age's specific population of patients.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.