Director, Hyperscale Operations

QTS Realty Trust; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

QTS Realty Trust is recruiting for a Director, Hyperscale Operations in the United States. This leadership role oversees portfolio-level change management, process management, and reporting functions that support planning, coordination, and execution of large-scale hyperscale data center projects.

The role leads a team serving as an integrator across data center design, procurement, construction, finance, legal, sales, and delivery to ensure performance, risks, and revenue outcomes are

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 8+ years of experience in data center delivery, change management, process management, real estate development, business integration, or related field.
• Experience developing and implementing standardized processes or operational workflows and reporting.
• Strong ability to collaborate across teams and influence stakeholders without direct authority.
• Strong ability to lead teams in a rapidly growing industry and organization.

Responsibilities

• Establish clear priorities, accountability, alignment, and integration across change management, process management, business reporting, and project teams.
• Oversee integration of processes, execution workflows, and reporting across hyperscale portfolios.
• Ensure alignment between lease obligations, construction delivery, operational readiness, and revenue timing.
• Act as a central coordination point for cross-functional alignment across data center design, procurement, construction, finance, legal, operations, sales, and delivery teams.
• Coordinate with customers and tenants at the portfolio level.
• Maintain visibility into portfolio-level delivery performance, identifying risks and gaps.
• Escalate process breakdowns and drive resolution with project teams.
• Oversee development of portfolio-level reporting, forecasts, and analytics for leadership visibility.
• Drive continuous improvement across process design, execution, data quality, and reporting accuracy.

Skills

Leadership

Change management

Process management

Data center delivery

Cross-functional collaboration

Strategic planning

Education

Bachelor’s degree or equivalent

Job description

The Director, Hyperscale Operations is responsible for overseeing portfolio-level change management, process management, and reporting functions that support the successful planning, coordination, and execution of large-scale hyperscale data center projects. This role leads a team that serves as a critical integrator across data center design, procurement, construction, finance, legal, sales, and delivery teams in integrating business functions and reporting on performance, risks, and revenue outcomes across the client delivery lifecycle.

What You Will Do (Job Responsibilities)

• Establish clear priorities, accountability, alignment, and integration across the change management, process management, business reporting, and project teams
• Oversee the integration of processes, execution workflows, and reporting across hyperscale portfolios
• Ensure alignment between lease obligations, construction delivery, operational readiness, and revenue timing
• Act as a central coordination point for cross-functional alignment across data center design, procurement, construction, finance, legal, operations, sales, and delivery teams
• Act as a central coordination point for coordination with customers and tenants at the portfolio level
• Maintain visibility into portfolio-level delivery performance, identifying risks, gaps, and execution challenges
• Ensure early identification and escalation of process breakdowns and partner with project teams to drive resolution
• Oversee development of portfolio-level reporting, forecasts, and analytics for clear leadership visibility into delivery readiness, revenue timing and variance, recovery exposure, and risk
• Drive continuous improvement across process design, execution consistency, and data quality and reporting accuracy
• Support executive reviews, strategic planning, and operational decision-making
• Translate operational and financial data into concise, leadership-ready narratives
• Other duties as assigned

What You Will Need to Be Successful (Required Qualifications, Education, Experience, Certifications)

• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in data center delivery, change management, process management, real estate development, business integration, or related field
• Experience developing and implementing standardized processes or operational workflows and reporting
• Strong ability to collaborate across teams and influence stakeholders without direct authority
• Strong ability to lead teams in a rapidly growing industry and organization

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish). The pay transparency policy is available here: Pay Transparency.

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.