Director, Human Resources - West Region

Heritage-Grocers-Group,-LLC; Ontario (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Heritage Grocers Group is seeking a Director of Human Resources - WEST to lead HR strategy across multiple locations, partnering with senior leaders to drive workforce planning and talent initiatives. This role oversees HR programs, compliance, and employee relations to support business priorities.

You will guide labor relations, investigations, and change management, mentor HR teams, and travel to sites as required to ensure consistent, compliant practices across our operations.

Qualifications

• Bachelor's degree as required for the role.
• Eight+ years of progressive HR experience with leadership.
• Experience partnering with senior leaders and translating strategy into workforce plans.
• Multi-state employee and labor relations experience in a complex environment.
• Experience supporting unionized retail operations and labor relations.
• Knowledge of employment laws, investigations, and risk mitigation.
• Ability to lead organizational change and communicate with executives.
• Proficiency with Microsoft Office and HRIS/ATS platforms.
• Bilingual fluent in Spanish and English.

Responsibilities

• Provide strategic leadership to the HRBP team and senior HRBP teams across locations.
• Translate business priorities into integrated people strategies and workforce plans.
• Lead, coach, and develop HR leaders and teams; establish performance expectations and succession plans.
• Advise executives on organizational design, talent decisions, and workforce risks.
• Oversee talent reviews, succession planning, and leadership development across districts and locations.
• Direct complex employee and labor relations matters, including investigations.

Skills

Strategic HR leadership

HR analytics

Labor relations

Organizational change

HRIS/ATS proficiency

Bilingual Spanish/English

People development

Education

Bachelor's degree in Human Resources, Business Administration, or a related field

Advanced degree or professional certification preferred

Tools

Microsoft Office

HRIS/ATS platforms

Job description

Job Description

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:
The Director, Human Resources - WEST provides strategic and operational leadership for human resources programs and services, including workforce planning, talent management, compensation, benefits, employee and labor relations, immigration, learning and development, and workplace health and safety. This position partners with senior business leaders to align people strategies with organizational priorities, leads the HR Business Partner function, ensures consistent and compliant HR practices across company locations, and uses workforce insights to improve organizational capability and business performance. This position reports to the Vice President, Human Resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:

• Provide strategic leadership and direction to the HR Business Partner and Senior HR Business Partner teams across assigned operations;
• Translate business priorities into integrated people strategies, workforce plans, and measurable HR objectives;
• Lead, coach, and develop HR leaders and Team Members; establish performance expectations, succession plans, and development priorities for the function;
• Advise executives, Store Directors, and operational leaders on organizational design, talent decisions, leadership capability, and workforce risks;
• Oversee talent reviews, succession planning, and leadership pipeline development across districts, stores, distribution centers, manufacturing facilities, and support centers;
• Direct complex employee and labor relations matters, including investigations involving senior leaders, significant workplace concerns, and high-risk or escalated cases;
• Provide strategic leadership for unionized retail operations, including collective bargaining preparation and support, labor-management relations, union organizing activity, grievance resolution, and guidance to leaders on lawful and effective labor practices;
• Establish consistent approaches to performance management, corrective action, conflict resolution, accommodations, and other employment practices;
• Ensure compliance with applicable federal, state, and local employment laws and company policies across multiple jurisdictions;
• Partner with HR Centers of Excellence to design and implement enterprise programs in talent acquisition, total rewards, learning, engagement, compliance, and HR operations;
• Analyze workforce data, employee relations trends, turnover, engagement, and other key indicators; recommend and execute actions that improve organizational effectiveness and mitigate risk;
• Sponsor and lead organizational change initiatives, communications, and implementation plans affecting multiple business units or locations;
• Oversee HR support for new store and facility openings, including workforce planning, leadership selection, staffing readiness, and onboarding;
• Serve as an escalation leader for labor activity, workplace violence, business continuity, and other critical workforce events, coordinating with internal partners through resolution;
• Develop and deliver executive-level presentations, leadership training, and recommendations on workforce priorities and HR initiatives;
• Maintain strong field visibility and trusted partnerships through regular travel to company locations;
• Manage departmental resources and priorities to deliver timely, effective, and scalable HR support;
• Perform other duties as assigned.

SKILLS & QUALIFICATIONS:

• Bachelor's degree in Human Resources, Business Administration, or a related field required; advanced degree or relevant professional certification preferred;
• Eight or more years of progressive Human Resources experience, including at least three years leading HR professionals or a significant HR function;
• Demonstrated experience partnering with senior leaders and translating business strategy into practical workforce and organizational plans;
• Strong multi‑state employee and labor relations experience in a complex, multi‑location environment; retail, distribution, or manufacturing experience preferred;
• Demonstrated experience supporting unionized retail operations, including collective bargaining, grievance administration, labor‑management relations, and union organizing activity;
• Comprehensive knowledge of employment laws, regulations, investigations, accommodations, performance management, and risk mitigation practices;
• Proven ability to lead organizational change, influence across functions, resolve complex issues, and communicate effectively with executive and frontline audiences;
• Strong analytical, project management, and organizational skills, with experience using workforce data to guide decisions and measure outcomes;
• Proficiency with Microsoft Office and HRIS/ATS platforms;
• Bilingual fluency in Spanish and English required.

PHYSICAL DEMANDS & WORK CONDITIONS:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• Team Member is regularly required to walk, sit, stand, and use her/his hands to handle objects, tools, and/or controls;
• Successful performance requires vision abilities that include close vision and the ability to adjust focus;
• The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud;
• Ability to drive and flexibilty to travel to all company locations, as required.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employee to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.

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