Director - Human Resources Business Partner, New York Region

Hermès; New York (NY); On-site; USD 130,000 - 154,000; Full time

Job summary

An established industry player is seeking a strategic HR Business Partner to lead HR initiatives in the New York Region. This pivotal role involves managing recruitment, employee relations, and performance management across multiple retail locations, ensuring compliance with labor laws and enhancing the overall employee experience. The ideal candidate will have a strong background in luxury retail or service-oriented environments, excellent communication skills, and a passion for talent development. Join a dynamic team dedicated to fostering a positive work culture and driving organizational success through innovative HR practices.

Benefits

Health and Welfare Benefits

Retirement Plan Services

Employee Discounts

Professional Development Opportunities

Qualifications

• 7+ years of HR Business Partner experience in a multi-unit environment.
• Strong skills in employee relations, recruiting, and performance management.

Responsibilities

• Manage recruiting processes and employee relations for the New York Region.
• Drive HR strategy and support store leadership teams with HR solutions.

Skills

Employee Relations

Talent Development

Recruiting

Performance Management

Conflict Resolution

Coaching

Communication Skills

Interpersonal Skills

Analytical Skills

Project Management

Education

Bachelor's Degree

Tools

HRIS systems

Excel

PowerPoint

Word

Job description

The Team:

The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars:

• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
• Talent Development: corporate social responsibility, Diversity, Inclusion & Family, learning and leadership development, internal communications, and employee engagement.

The Opportunity:

As the Director, HR Business Partner of the New York Region, you will contribute to the overall department strategy in a Generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering and maintaining employee relationships through coaching, advising, and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in several key areas, including recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.

As a strategic member of a cross functional Retail team, you will work closely with the store leadership teams and employees within the New York Region, as well as partner with other members of the HR team, working collaboratively across all levels to assist in the implementation of people-related services, HR policies, practices, and procedures. The Director, HR Business Partner will support the New York Region, which currently encompasses 5 stores, including the Maison Madison Global Flagship store locations and approximately 140 retail employees.

About the Role:

• Informs and drives the HR strategy for the New York Region, serving as a strategic HR Business Partner for the NY Region, including the Maison Madison Global Flagship store.
• Establishes leadership presence, providing a balance of strategic advisement with hands-on HR support by maintaining both a physical and virtual presence in the respective locations. Is a regular contributor to regional meetings, as well as management/staff meetings at the store-level.
• Is acutely aware of and involved in all business issues and priorities, and provides focused support, coaching, and guidance to management.
• Manages employee relations for the store locations and recommends appropriate employment action to maintain a productive, positive work environment. Empowers store management to manage employee disciplinary actions to ensure consistent, uniform, and fair application of company policies and procedures and governmental laws. With general supervision, conducts investigations, recommends solutions to issues, counsels' employees, advises managers on discipline process and facilitates dispute resolution.
• Responsible for maintaining HR headcount budget, new headcount requests and performing full lifecycle recruiting to meet the various staffing needs within the Region.
• Responsible for optimization and implementation of company talent acquisition and management programs and manages in-house talent systems and vendor relationships in collaboration with other HRBP's to ensure that we hire key talent with a focus on the candidate experience. Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics.
• Conducts regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance.
• Works closely and collaboratively with HRBP team to support with implementing new programs and initiatives that impact employee engagement; supports the VP, HR and Regional VP with special projects, initiatives, and goals to enhance the overall employee experience.
• Responsible for the management of the company's annual performance review process and 30/60-day new hire review process. Creates and designs content of the performance reviews in alignment with goals of the company.
• Assists in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.

Supervisory Responsibility:

• NO - This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions.

Budget Responsibility:

• YES - Manages HR budget sheet with Compensation Manager for recruiting and hiring processes; assists retail management in monitoring payroll budget for location, controlling overtime and staying within budget for salary; creates and maintains budget for recruitment and associated systems.

Decision Making Responsibility:

• YES - Recruitment and hiring; employee relations; dispute resolution.

About You:

• At least 7 years of experience in a HR Business Partner role.
• Experience leading HR functions in a multi-unit environment; high volume, high-traffic, and high-visibility environments preferred.
• Experience in luxury retail and/or service-oriented organization; direct retail store experience preferred.
• Strong skills in high volume employee relations, talent development, recruiting, and performance management.
• Exceptional relationship-building skills to create long-lasting impact to client group.
• Solid understanding of HR policies and procedures, Federal and State employment laws, compliance and reporting requirements.
• Strong counselling approach and proven ability to influence others and support where needed.
• Excellent written and verbal communication skills; comfortable with public speaking.
• Strong interpersonal skills with a focus on internal customer service; ability to coach and empower others.
• Strong active listening skills.
• Demonstrated ability to use technology (i.e., Excel, PowerPoint, Word, HRIS systems) to gather, interpret, organize, and present data.
• Sound judgment and critical thinking skills; successful management of multiple projects and competing priorities while balancing the needs for quality with meeting deadlines.
• Detail oriented with strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams within a service-oriented organization.
• Possess business acumen and are operationally sound.
• Kind, but effective leadership style. Demonstrates humility, compassion, and approachability in all interactions.
• Comfortable with fast paced environment; ability to prioritize effectively and independently.
• Bachelor's Degree preferred.
• Travel required, store visits to each boutique within Region annually.

The range for this position is $130,012.67 -$153,651.33 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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