Director, Human Resources

US Pack Services LLC; United States; Remote; USD 99,000 - 121,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

USPack is seeking a Director of Human Resources to shape and execute the HR strategy across our organization. You will lead talent acquisition, employee relations, compliance, compensation and benefits, and workforce planning to support growth and seasonal demand.

The role requires a strategic thinker with senior HR leadership experience in multi-site environments, expertise in HRIS and data-driven decision making, and a commitment to building an inclusive, performance-focused culture.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 8–10 years HR experience, including 5+ years in leadership.
• Strong strategic HR planning and hands-on execution.
• Experience managing HR across multi-site or geographically dispersed environments.
• Six Sigma Green Belt or SHRM SCP/SPHR preferred.

Responsibilities

• Lead enterprise-wide HR initiatives including succession planning and leadership development.
• Analyze workforce trends, metrics, and reporting to support data-driven HR decisions.
• Partner with executives to design and execute long-term human capital strategy.
• Oversee HR audits, compliance, and risk mitigation in collaboration with legal teams.
• Direct end-to-end recruitment for high-volume roles in logistics and warehousing.
• Oversee compensation, benefits, and annual merit cycles with finance/ops.

Skills

Strategic thinking

Regulatory compliance

HR analytics

Change management

Leadership

Communication

Cultural competency

Travel up to 10%

Education

Bachelor’s degree in HR or related field

Master’s degree or HR certification (SHRM/SPHR) preferred

Tools

HRIS systems

Data reporting tools

Job description

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)
• Paid Sick Time

The Director, Human Resources leads the strategic vision and day-to-day execution of the HR function across the organization. This role balances forward looking strategy with practical oversight of core HR areas, including talent acquisition, employee relations, compliance, organizational development, compensation and benefits, and workforce planning.

The Director ensures HR initiatives align with business goals, strengthen operational performance, and maintain regulatory compliance. This position also plays a key role in building a consistent, accountable, and performance focused culture across corporate teams and support functions.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual tasks shall include but not be limited to the following:

Essential Duties and Responsibilities - Strategic HR Leadership:

• Lead the development and execution of enterprise-wide HR initiatives including but not limited to succession planning and leadership development.
• Analyze workforce trends, metrics, and reporting to support data-driven HR decision-making.
• Partner with executive leadership to design and execute a long-term human capital strategy aligned with business objectives and industry trends.
• Advise on organizational design, talent planning, change management, and workforce scalability to support growth and seasonal demand.

Essential Duties and Responsibilities - HR Operations and Compliance:

• Maintain and update the employee handbook, HR policies, and procedures to ensure legal compliance and alignment with company culture.
• Lead HR audits and manage risk mitigation strategies in partnership with legal and compliance teams.
• Oversee daily HR operations to ensure consistent, efficient application of policies and procedures.
• Ensure compliance with all applicable federal, state, and local employment laws, including wage and hour regulations, OSHA and DOT standards, and employment eligibility requirements

Essential Duties and Responsibilities - Talent Acquisition and Workforce Planning:

• Direct end-to-end recruitment efforts, with emphasis on high volume roles within logistics, transportation, and warehousing environments.
• Oversee workforce planning and staffing models to align operational demand with budget and headcount strategy.

Essential Duties and Responsibilities - Employee Relations and Engagement:

• Promote a respectful, performance driven culture across diverse employee populations.
• Provide leadership on employee relations matters, including investigations, disciplinary actions, and conflict resolution.
• Coach leaders on effective communication, performance feedback, and engagement best practices.

Essential Duties and Responsibilities - Performance Management and Development:

• Oversee the company’s performance management framework to ensure alignment with business goals and individual accountability.
• Support career progression and succession strategies to strengthen long term organizational stability.
• Develop and implement training initiatives supporting compliance, skill development, and leadership growth.

Essential Duties and Responsibilities - Compensation and Benefits:

• Oversee compensation strategy, including base pay, incentive plans, and benefits administration.
• Partner with finance and operations on annual merit cycles, incentive planning, and workforce budgeting.
• Monitor market trends to maintain competitive and equitable total rewards programs.

Essential Duties and Responsibilities - Supervisory Responsibilities:

• Provide leadership and direct oversight of HR Manager and administrative HR staff.
• Perform all other duties as assigned.

Qualifications - Knowledge, Skills, and Abilities:

• Demonstrated strategic thinking and strong business acumen, with the ability to align HR initiatives to operational and financial objectives.
• Comprehensive knowledge of federal, state, and local employment laws and regulatory compliance requirements.
• Effective conflict resolution and negotiation skills, with the ability to navigate complex employee relations matters.
• Experience managing HR operations across multi-site or geographically dispersed environments.
• Proficiency in analyzing workforce data and interpreting HR metrics to inform decision making and strategy.
• Expertise in organizational development and leading change initiatives within dynamic business environments.
• Strong communication and influencing skills, with the ability to build credibility and partnerships across all levels of the organization.
• Demonstrated cultural competency and commitment to fostering an inclusive, respectful workplace.
• Required travel on occasion up to 10% to support organizational objectives.

Qualifications - Education, Experience, Certificates, and Licenses:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification such as SHRM SCP or SPHR preferred.
• Minimum of 8 to 10 years of progressive HR experience, including at least 5 years in a leadership capacity.
• Demonstrated success in both strategic HR planning and hands-on execution within a fast paced, multi site organization.
• Experience utilizing HRIS platforms and workforce data reporting tools.
• Six Sigma Green Belt certification preferred.

Shift Days: Monday-Friday

Shift Hours: 8:00AM - 5:00PM (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: up to $110,000 salaried (Dependent upon experience level.)

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.