Director, HR Client Services – Strategic Leader

University of Miami; Key Biscayne (FL); On-site; USD 150,000 - 230,000; Full time

Job summary

The University of Miami is seeking a Director of Human Resources – Client Services to oversee the HR Client Services function, delivering client-based services, HR programs, and compliance. You will advise management on staffing, compensation, benefits, and training, while ensuring adherence to employment laws and university policies.

You will lead a team, drive initiatives, and establish metrics to measure service quality and workforce effectiveness across units.

Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 7 years of relevant experience required.
• Strategic alignment with enterprise objectives and HR programs.

Responsibilities

• Direct day-to-day operations of the HR Client Services function.
• Consult management on staffing plans, compensation, benefits, and training.
• Ensure employment law compliance and governance of HR programs.
• Lead investigations and resolve complex employee relations issues.
• Develop reporting to monitor HR metrics and program effectiveness.
• Foster an engaged, inclusive culture aligned with UM's mission.

Skills

Strategic Alignment

Financial Management

Resource Management

Adaptability

Team Leadership

Technology & Analytics

Communication

Education

Bachelor's degree

Job description

The University of Miami is seeking a Director of Human Resources – Client Services to oversee the HR Client Services function, delivering client-based services, HR programs, and compliance. You will advise management on staffing, compensation, benefits, and training, while ensuring adherence to employment laws and university policies.

You will lead a team, drive initiatives, and establish metrics to measure service quality and workforce effectiveness across units.