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An established industry player in hospitality is seeking a dedicated Director of Housekeeping to lead their team at a premier hotel in Rogers, Arkansas. This role is pivotal in ensuring that guests enjoy a pristine and welcoming environment, while also managing the operational standards of the Housekeeping and Laundry Department. You'll engage with guests, train staff, and drive service excellence. With competitive pay and a range of benefits including daily pay and travel discounts, this is an exciting opportunity to grow your career in a supportive and dynamic environment. Join a team that values your contributions and offers a pathway to success!
Hotel:
Rogers Embassy Suites
3303 Pinnacle Hills Pkwy
Rogers, AR 72758
Director, Housekeeping
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
The Embassy Suites Northwest Arkansas is a beautiful hotel, spa, and convention center located in Rogers, AR. We are conveniently located by the Walmart AMP, Top Golf, and the Pinnacle Hills Promenade and a short 20-minute drive from the University of Arkansas, Fayetteville.
The Embassy Suites NW Arkansas holds 400 two-room suites, an indoor pool, gym, a full-service spa, restaurant, and offers an evening reception for guests. When you join the Atrium Hospitality team at the Embassy Suites as a full-time associate, you will have the option to opt into a 401K plan with employer matching, health, vision, and dental insurance, paid-time-off, employer paid life insurance, pet insurance, employee contribution short- and long-term disability options, as well as accident and critical illness options. Work today, get paid today with DailyPay. Come grow with us.
Salary Range: $52,915-$59,530
Make a Difference:
The primary purpose of the Director, Housekeeping III is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates.
What You'll Be Doing:
Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives.
Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise.
Training and educating Associates regarding brand standards and Cleanliness Assured.
Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline.
Provide services to guests in an efficient and timely manner by coordinating with other departments and peers.
Recommend changes that could improve service and increase operational efficiency.
Perform and/or assist with cleaning duties as necessary.
Maintain records and daily reports of operations.
Maintain an accurate record of lost and found items.
Practice hotel emergency procedures to include fire, life, and safety.
Monitor property condition, cleanliness, and quality of product and service throughout hotel.
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions.
Support other departments as needed based on business demands.
Any and all other work as required to complete the primary purpose of the position.
Bring Your Experience:
Required Prior Experience: 3+ years of experience in Hotel Management
Preferred Prior Experience: Experience in Housekeeping Management
Required Education: High School Diploma or equivalent
Preferred Education: Associates degree or higher in hospitality, business, or related field
Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams; Experience with hotel information systems
Required Physical: Able to lift a minimum of 50lbs occasionally; Able to stand and/or walk for duration of scheduled shift
Required Other: Flexible to working days, early mornings, evenings, nights, weekends, holidays, and special events; Excellent verbal and written communication skills
Preferred: Bi-Lingual
At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.
Including:
But we don’t just offer jobs - we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.
Ready to take the next step? Join a team that values you and your future!