Director, High-Value Player Development

Rwnewyork; New York, Northern (NY, KY); Hybrid; USD 131,000 - 159,000; Full time

Benefits offered by this job

Incentive program

Job summary

Resorts World New York City is seeking a Director of Player Development (Property) to market, evaluate, recruit, and maintain relationships with high-worth players while acquiring new ones. The role emphasizes adherence to policies and contributes to revenue growth through relationship marketing and incentives.

The incumbent will manage promotional incentives, ensure guest satisfaction, and collaborate with internal departments to optimize player experience and profitability.

Qualifications

• Must be at least 18 years old and able to obtain the appropriate license.
• BA/BS in marketing or related field preferred.
• Three years experience in a Marketing/Player Development capacity in a large-scale gaming operation.

Responsibilities

• Sells and promotes property using offers, amenities, events and promotions to drive visits.
• Increases player core revenue by personal networking and telemarketing.
• Makes management-level financial decisions and is responsible for customer profitability.
• Understands the 360-degree view of the player to drive incremental business while maintaining profitability.
• Maintain confidentiality of high-worth players and related data.

Skills

Networking

Telemarketing

Education

BA/BS in marketing or related field

Tools

CRM systems

Player tracking systems

Job description

Resorts World New York City is seeking a Director of Player Development (Property) to market, evaluate, recruit, and maintain relationships with high-worth players while acquiring new ones. The role emphasizes adherence to policies and contributes to revenue growth through relationship marketing and incentives.

The incumbent will manage promotional incentives, ensure guest satisfaction, and collaborate with internal departments to optimize player experience and profitability.