Director, Head of IT

Form Health; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive health benefits

401k program

Flexible work schedules

Paid parental leave

Job summary

Form Health is seeking an experienced Head of IT to lead and scale our corporate technology, employee technology services, and workplace systems as we grow. This hybrid role is based in the Boston, MA area with in-office presence 1-2 days per week.

The Head of IT reports to the Chief Administrative Officer and will drive onboarding, identity management, device management, and secure collaboration across Security, Engineering, and People teams.

Qualifications

• 8+ years leading IT or enterprise systems in scaling remote-first orgs.
• Deep expertise in identity management, endpoint security, and SaaS administration.
• Experience with SOC 2, HIPAA, or similar compliance frameworks.
• Strong ops mindset with scalable processes and documentation.

Responsibilities

• Design, lead, and scale Form Health's IT function with governance and SLAs as the company grows.
• Own corporate IT infrastructure including identity management, device lifecycle, SaaS administration, and collaboration tools.
• Collaborate with Security to ensure SOC 2 compliance and secure-by-design practices across systems.
• Lead onboarding and offboarding technology processes for secure, seamless employee experiences.
• Develop and maintain IT policies, SOPs, and playbooks to reduce risk and enable productivity in a remote-first environment.
• Establish incident response, ticketing workflows, and IT support SLAs; improve response times and user satisfaction.
• Manage and mentor the IT team, building capabilities in operations, endpoint management, and tooling.
• Evaluate, select, and implement enterprise tools to improve efficiency and collaboration.
• Partner with People, Security, and Finance on vendor management and technology spend governance.

Skills

IT leadership

Workplace technology

Enterprise systems

Identity management

Endpoint security

SaaS administration

Compliance knowledge

Policy & SOPs

Remote-first experience

Cross-functional collaboration

Tools

Google Workspace

Slack

SaaS tooling

Identity management tools

Job description

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

About the role

Form Health is seeking an experienced Head of IT to lead and scale our corporate technology, employee technology services, and workplace systems as we grow. This leader will own the strategy and execution of IT operations, security partnership, and enterprise tooling that enable a distributed, high-performing organization.

This role is hybrid and based in the Boston, MA area. It requires in-office presence 1-2 days per week.

The Head of IT will sit within the Administrative organization reporting directly to our Chief Administrative Officer, and will play a critical role in building operational rigor across onboarding, identity management, device management, and secure collaboration. This role requires a hands-on, strategic, and people-centered leader who can balance reliability, scalability, and employee experience while partnering closely with Security, Engineering, and People.

What You Will Do:

• Design, lead, and scale Form Health's IT function, establishing clear governance, service levels, and standardized ways of working as the company grows.
• Own corporate IT infrastructure including identity management, device lifecycle management, SaaS administration, and collaboration tools (Google Workspace, Slack, etc.).
• Partner closely with Security leadership to ensure strong controls, compliance readiness (e.g., SOC 2), and secure-by-design practices across employee technology systems.
• Lead onboarding and offboarding technology processes to ensure seamless, secure, and efficient employee experiences.
• Develop and maintain IT policies, SOPs, and playbooks that reduce risk while enabling productivity in a remote-first environment.
• Establish clear incident response, ticketing workflows, and SLAs for IT support; continuously improve response times and user satisfaction.
• Manage and mentor the IT team, building capabilities in IT operations, endpoint management, and enterprise tooling.
• Evaluate, select, and implement enterprise tools that improve operational efficiency, compliance, and collaboration.
• Partner with People, Security, and Finance on vendor management, budget planning, and technology spend governance.

About You:

• 8+ years leading IT, Workplace Technology, or Enterprise Systems in a scaling, remote-first organization
• Deep expertise in identity management, endpoint security, and SaaS administration
• Experience supporting compliance initiatives (e.g., SOC 2, HIPAA, or similar frameworks)
• Strong operational mindset with a track record of building repeatable systems, processes, and documentation
• Demonstrated ability to balance security, usability, and speed in a high-growth environment
• Excellent written and verbal communication skills; able to translate technical concepts into practical business impact
• Experience partnering cross-functionally with Security, Engineering, and People teams

You’ll Be Successful in this Role if…

• You are a builder who enjoys creating structure where it doesn't yet exist
• You think in systems, not tickets, and proactively identify risks before they become issues
• You care deeply about employee experience and believe great IT is invisible when it works well
• You can operate strategically while also rolling up your sleeves when needed
• You partner naturally with Security, Engineering, and People rather than operating in a silo
• You thrive in ambiguity and adapt quickly as Form Health evolves
• You are excited to grow with a scaling digital health company and leave a lasting operational footprint

More about Form Health's benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

Form Health's commitment to building a diverse, equitable, and inclusive work environment:

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.