Director, Government Programs Clinical Operations

hcsc; Downers Grove (IL); Hybrid; USD 121,000 - 225,000; Full time

Job summary

Health Care Service Corporation (HCSC) seeks a leadership-level professional to direct changes and project integration for Government Programs Clinical Operations, spanning Medicare Advantage, Dual Eligibles, and Medicaid products. You will optimize clinical reviews across departments, ensure accreditation compliance, and drive cost of care initiatives with strong analytics.

The role requires 8+ years in related fields, strong Medicaid knowledge, and a collaborative leadership style.

Qualifications

• Bachelor degree OR clinical licensure (RN, LISW, LMSW, LPC, LCPC, LCSW) with current license to practice in state of operations.
• 4 years of management experience.
• 8 years in managed care, care management, quality or public/government programs.
• Knowledge of Medicaid programs, claims, payments and their impact on care management processes.
• Knowledge of State and Federal Medicaid regulations.
• Experience developing business requirements and reporting.
• Project management experience in planning, implementation and review of medical processes.
• Knowledge of accreditation standards (NCQA).
• Knowledge of managed care principles and delivery systems.
• Knowledge of quality improvement and healthcare industry trends.
• Experience with MDCP and Texas State Special Needs Waivers is a plus.

Responsibilities

• Direct change in processes and integration of projects for Government Programs Clinical Operations across medical management.
• Optimize the clinical review process across Operations, Marketing/Sales and Medical departments.
• Ensure compliance with accreditation standards and government regulations.
• Direct and develop cost of care initiatives and clinical management tools.
• Oversee triage and reporting of high dollar claims.
• Direct quality and performance analytics and customer service metrics.
• Oversee performance guarantees and improvement plans.
• Manage staff and achieve goals with performance management and talent development.

Skills

Management experience

Analytical skills

Verbal & written comms

Microsoft Office

Education

Bachelor degree

Clinical licensure

Tools

Microsoft Suite

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for directing change in processes and the integration of projects for Government Programs Clinical Operations to include Medicare Advantage, Dual Eligibles, and Medicaid products across Medical Management organizations; optimizing the clinical review process across Operations, Marketing/Sales and Medical departments; ensuring Plan maintains compliance with accreditation standards and government regulations; directing and developing cost of care initiatives and clinical management tools ensuring that quality, expense and performance drivers are operational; overseeing triage and reporting of high dollar claims; directing quality analysis, performance analysis, and customer service standards and metrics of Medical Management teams; and overseeing performance guarantees and implementing performance improvement plans to address variances.

• Direct change in processes and integration of projects for Government Programs ClinicalOperations productsin medical management organizations across the enterprise. Execute on implementation and completion of projects to address strategies for Government Programs Clinical Operations products and services.

• Accountable foroptimizingthe clinical review process across various departments including Operation, Marketing/Salesand Medical.

• Ensure Plan maintains compliance with accreditation standards and government regulations.

• Direct and develop cost of care initiatives and clinical management tools ensuring that quality,expenseand performance drives are operational.

• Oversee triage and reporting ofhigh dollarclaims.

• Direct quality analysis, performance analysis and customer service standards and metrics for GovernmentProgramsClinicalOperationsmedical management teams.

• Oversee performance guarantees andimplementingperformance improvement plans to address variances.

• Manage staff and the meeting/exceeding goals, address changes to ensure goals are met, includes but not limited to goal setting, performance management, pay administration, diversity, change management, professionaldevelopmentand talent management.

• Maintain knowledge of Government Programs and Marketplace and change in products, services,processesand regulations.

• Maintain clinical licensure.

• Communicate and interact effectively and professionally with co-workers, management, customers, etc.

• Comply withHIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

• Maintain complete confidentiality ofcompanybusiness.

• Maintain communication with managementregardingdevelopment within areas of assigned responsibilities and perform special projects asrequiredor requested.

Required Job Qualifications:

• Bachelordegree OR clinical licensure (RN, LISW, LMSW, LPC,LCPC, LCSW, with current, unrestricted clinical license to practice in state of operations.

• 4 years of management experience.

• 8 years of experience in one or more of the following fields:managedcare operations, care management, quality of care in clinical settings, or public/ government health sponsoredprograms..

• Knowledge of Medicaid programs claimspaymentsrules and their impact on care management processes.

• Knowledge of State and Federal regulations related to Medicaid programs.

• Experience developing business requirements and reporting.

• Project management experience in the planning, implementation, and review of medical processes.

• Knowledge of accreditation standards (i.e.;NCQA or EQRO).

• Knowledge of managed care principles and delivery systems.

• Knowledge or experience with quality improvement.

• Knowledge of healthcare/insurance industry, trends,regulationsand future market needs.

• Knowledge of managed care Customer Service processes, workflow, systems, reporting needs,trainingand quality.

• Collaborative leadership and team building skills including influencing,leadingand directing individuals in multiple functional areas.

• Analytical skills.

• Verbal and written communication skills including interpersonal skills and skills to develop andfacilitatepresentations to management and executives.

• PCproficiencywith Microsoft Suite applications

• Ability and willingness to travel, including overnight stays.

• Overseeing the annual budget and allocating resources for various projects and operational needs.

• Translating needs and initiatives into compelling business cases.

• Conducting cost-benefit analyses to justify investments and ensure ROI.

Preferred Job Qualifications:

• Master degree in Nursingor other Health Sciences.

• Certification in Case Management, Health CareAdministrationor Project Management.

• Clinical leadership and management experience focused in serving the pediatric special needs chronically ill, disabled, low income or frail population.

• Experience with MDCP and Texas State Special Needs Waivers.

• Texas Medicaid experience.

• Experience with new program implementations

• Bilingual, English/Spanish a plus.

*This is a hybrid role, in office 3 days/week based in Downers Grove, IL

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$121,200.00 - $225,200.00

Exact compensation may vary based on skills, experience, and location.