Director & GM, Tennessee

Otis Elevator Company; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Elevator Company in Nashville seeks a Director & General Manager to provide strategic and operational direction across Service, New Equipment, Modernization, Sales, and Operations. You will lead a large, established team and drive profitable growth while ensuring safety and exceptional customer experience.

The role emphasizes people development, cross-functional leadership, and accountability as you shape the Tennessee market’s future.

Qualifications

• Experience as General Manager or equivalent leadership in the elevator industry.
• Proven people leadership and management experience in a complex operation.
• Strong business and financial acumen including P&L management.
• Collaborative leadership style with talent development experience.
• Excellent customer communication and relationship-building skills.
• Ability to balance strategic leadership with operational execution.

Responsibilities

• Lead overall business performance, including P&L, sales, operations, growth, safety, and customer experience.
• Provide strategic direction across multiple lines of business while ensuring day-to-day execution.
• Develop and empower a high-performing leadership team with clear expectations.
• Drive profitability, growth, and market share through a strong sales strategy.
• Identify opportunities to improve operational performance and customer experience.
• Champion safety, ethics, and quality while partnering with leaders to execute priorities.
• Maintain knowledge of market dynamics and competitors to adapt strategies.

Skills

Leadership

People management

Strategic leadership

Customer orientation

Communication skills

Decision making

Cross-functional collaboration

Education

Bachelor's or Master's Degree preferred, or high school diploma with relevant work experience

Job description

On-Site

OT411: TAW - NASHVILLE, TN 240 GREAT CIRCLE ROAD STE 342 NASHVILLE, TN, 37226 USA

Full time

20172122

Date Posted:

2026-11-11

Country:

United States of America

Location:

OT411: TAW - NASHVILLE, TN 240 GREAT CIRCLE ROAD STE 342 NASHVILLE, TN, 37226 USA

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Director & General Manager

Based on Nashville , this highly visible leadership role will provide strategic and operational direction across Service, New Equipment, Modernization, Sales, and Operations.

You will be responsible for driving business performance, profitable growth, customer satisfaction, safety, and talent development while leading an established team across the Tennessee market.

On a typical day you will:

• Lead overall business performance, including P&L, sales, operations, growth, safety, and customer experience .

• Provide strategic direction across multiple lines of business while ensuring strong day-to-day execution.

• Develop and empower a high-performing leadership team, setting clear expectations and creating a culture of accountability and collaboration.

• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.

• Identify opportunities to improve operational performance, market growth, and the customer experience.

• Champion Safety, Ethics and Quality while partnering with regional and functional leaders to execute key business priorities.

• Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.

• Building our customer portfolio, creating successful, long-lasting relationships.

• Improving efficiencies within all areas, including route optimisation and effective allocation of resources.

• Managing transformation initiatives in line with the Operating Unit roadmap.

• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

What you will need to be successful:

• Previous General Manager, Senior Manager, Branch Manager, Operations Leader, or comparable leadership experience within the elevator industry is required

• Demonstrated people leadership and management experience , ideally within a branch, market, territory, or similarly complex operation.

• Strong business and financial acumen , including experience managing P&L performance and driving profitable growth.

• A collaborative and inclusive leadership style with experience developing talent, building strong teams, and leading change.

• Strong customer orientation and excellent communication, relationship-building, problem-solving, and decision-making skills.

• Ability to balance strategic leadership with operational execution across multiple priorities and locations.

• Bachelor's or Master's Degree preferred, or high school diploma with relevant work experience

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

• Three weeks paid vacation and paid company holidays

• Paid sick leave - Employee assistance and wellness incentive programs

• Life insurance and disability coverage

• Voluntary benefits, such as legal, pet, home, and auto insurance

• Birth/adoption and parental leave benefits

• Adoption assistance

• Tuition reimbursement program

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms:

Click on this link (https://www.otis.com/en/us/job-applicant) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.