Director, Global Technical Advertiser Solutions

SNAP, Inc.; Los Angeles (CA); On-site; USD 121,000 - 214,000; Full time

Benefits offered by this job

Equity in RSUs

Job summary

Snap Inc. is seeking a Manager, Technical Advertiser Solutions (TAS) to lead a global TAS function from NYC or west coast locations. You will partner with SMC Sales, Ad Product Quality, Data Science, and Vendor Ops to drive revenue and performance for advertisers on Snap.

You’ll hire and manage TAS consultants, design proactive support programs, and deliver data-driven insights to improve the ads experience across regions. Strong SQL/Python/ML skills are preferred.

Qualifications

• Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field.
• 8+ years experience in digital advertising, including but not limited to technical troubleshooting, campaign optimization, and measurement.
• Experience with SMB sales and service and running operations at scale.
• Experience communicating with executives and senior leadership/management.
• Team player with a demonstrable track record of leadership.
• 3+ years working in Zendesk, Salesforce or other CRM.
• 3+ years of people management experience.
• Customer obsessed with a passion for supporting Snapchatters, businesses and sales.
• Proven project management and process improvement skills; identifying problems areas, designing solutions, and driving them to completion.
• Experience working within a global team and vendor partners.
• Passion for Snapchat and up for the challenge of building something from the bottom up.
• Advanced understanding of SQL, Python, and ML to build data visualizations to empower decision makers.

Responsibilities

• Serve as the main point of contact for SMC sales teams by providing strategic partnership, case management/resolution, and operational planning across our ads ecosystem
• Hire and manage a team of TAS consultants and coordinate support strategy in partnership with Scaled Operations, TAS regional teams and Ad Product Quality, in region and globally
• Adapt and develop reactive and proactive support offerings for the specific needs of Small and Medium Clients to contribute to a best-in-class ads experience
• Leverage an expert-level understanding of our auction marketplace to provide effectively communicated deep-dive analyses that help our partners succeed on our ads platform
• Partner with cross-functional teams in SMC Sales, Data Science, Sales Operations and other partner teams to drive data-backed improvements to scaled support processes
• Inform, influence, and execute new strategies to pilot proactive programs that resolve issues earlier in the client experience (ad platform, policy, etc.) and scale success to a distributed network
• Collate trends in support contacts and internal user-acceptance testing to provide feedback and roadmap items for Product and Engineering teams
• Work closely with Scaled Operations and a network of global vendors to contribute to operational oversight on workflows and readiness

Skills

Programmatic ad buying

Auction marketplace dynamics

Tracking pixels

Mobile measurement partners

SQL

Python

ML

Data visualization

Storytelling with data

Excellent communication

Education

Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field

Tools

Zendesk

Salesforce

Job description

Snap Inc. is seeking a Manager, Technical Advertiser Solutions (TAS) to lead a global TAS function from NYC or west coast locations. You will partner with SMC Sales, Ad Product Quality, Data Science, and Vendor Ops to drive revenue and performance for advertisers on Snap.

You’ll hire and manage TAS consultants, design proactive support programs, and deliver data-driven insights to improve the ads experience across regions. Strong SQL/Python/ML skills are preferred.