Director, Global Service & Aftermarket

AMETEK; Minneapolis (MN); On-site; USD 150,000 - 200,000; Full time

Job summary

AMETEK's MOCON division is seeking a Director, Global Service & Aftermarket to lead a worldwide service organization within analytical instrumentation. The role focuses on service excellence, customer experience, and the performance of a global aftermarket network.

Responsibilities include standardizing processes, driving P&L growth, and building a high‑performing team across regions and distributors. Travel up to 50% is expected to support a global footprint.

Qualifications

• 10+ years of progressive global leadership experience in aftermarket, service operations, or after-sales management within industrial, analytical, or electronic instrumentation sectors.
• Master’s degree in Engineering, Business Administration, or Operations (preferred).
• Experience leading large-scale service transformations with global standardization and digital tools.

Responsibilities

• Develop and execute a global aftermarket strategy aligned with growth and customer experience objectives.
• Lead transformation of the global service organization into a scalable, customer-centric, revenue-generating function.
• Standardize processes, quality systems, safety protocols, and service tools across locations.
• Improve service efficiency and product reliability by reducing repair cycle time and elevating field performance metrics.
• Oversee global KPIs related to service quality and customer satisfaction.
• Champion Voice of Customer (VOC) to drive product and service improvements.
• Optimize inventory, parts availability, forecasting, and supply-chain coordination.
• Lead global aftermarket P&L and drive profitable growth through pricing and new offerings.
• Build, mentor, and develop a global aftermarket team including distributors.
• Collaborate across Engineering, Quality, EHS, Operations, Product Management, and Supply Chain.

Skills

Global leadership

P&L management

Data analytics

Cross-functional collaboration

Service operations

Strategic planning

ISO/regulatory compliance

Travel readiness

Education

Bachelor's in Engineering, Business, or related field

Master's in Engineering, Business, or Operations

Tools

Digital service tools

Data analytics tools

Job description

Join MOCON as our Director, Global Service & Aftermarket and lead the transformation of a worldwide service organization at the forefront of analytical instrumentation. In this strategic role, you will shape global service excellence, elevate customer experience, and drive the performance of a high‑impact aftermarket network.

Essential Duties And Responsibilities Include

• Drive the development and execution of a global aftermarket strategy aligned with corporate growth and customer experience objectives.
• Lead the transformation of the global service organization into a scalable, customer‑centric, revenue‑generating business function.
• Standardize processes, quality systems, safety protocols, and service tools across all global service and repair locations.
• Improve service efficiency and product reliability by reducing repair cycle time, improving first‑time‑fix rates, and elevating field performance metrics.
• Oversee global KPIs related to service quality, customer satisfaction, corrective actions, safety compliance, and repeat‑failure reduction.
• Champion the Voice of Customer (VOC) by ensuring rapid issue resolution and integrating customer insights into product and service improvements.
• Optimize global inventory, parts availability, forecasting accuracy, and supply‑chain coordination to support service readiness.
• Lead the global aftermarket P&L, driving profitable growth through pricing optimization, recurring revenue programs, and new service offerings.
• Build, mentor, and develop a high‑performing global aftermarket team, including employees and distributor partners, through training, certifications, and continuous‑improvement initiatives.
• Collaborate cross‑functionally with Engineering, Quality, EHS, Operations, Product Management, and Supply Chain to ensure alignment on service strategy, product improvements, and lifecycle support.

Experience & Professional Requirements

• Bachelor’s degree in Engineering, Business Administration, or a related technical field, with 10+ years of progressive global leadership experience in aftermarket, service operations, or after‑sales management within industrial, analytical, or electronic instrumentation sectors.
• Master’s degree (MBA or advanced technical degree) in Engineering, Business Administration, or Operations (Preferred).
• Prior leadership of large‑scale service transformations, including process redesign, global standardization, and deployment of digital service tools (Preferred).
• Proven ability to lead and transform multinational service organizations, including repair centers, field service, customer support, and aftermarket commercial programs.
• Experience managing distributor/channel‑based service networks, covering certifications, performance management, and capability development.
• Strong expertise in service quality systems, including root‑cause analysis, CAPA, and compliance with ISO and regulatory standards.
• Hands‑on background in global standardization, including process alignment, KPI creation, service documentation, and deployment of systems/tools.
• Demonstrated financial acumen, including P&L management, budgeting, forecasting, and driving revenue growth in service and aftermarket categories.
• Solid technical understanding of electronic instrumentation, diagnostics, troubleshooting, and repair processes.
• Proficiency in data analytics to drive decisions, improve service performance, and support quality and operational excellence.
• Ability to operate effectively in multicultural global environments, influencing cross‑functional teams across regions.
• Ability to travel up to 50% (domestically & internationally).

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 150,000

Salary Maximum: 200,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].