Director, Global Service & Aftermarket

AMETEK, Inc.; Brooklyn Park (MN); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Incentive program

Job summary

AMETEK MOCON in Brooklyn Park, MN, seeks a Director, Global Service & Aftermarket to lead a worldwide service organization. You will shape global service excellence, elevate the customer experience, and drive profitability of the aftermarket network.

You will develop strategies, standardize processes, lead KPIs, manage a global P&L, and mentor a diverse team across regions. Willingness to travel up to 50% domestically and internationally is required.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or related field with 10+ years of global leadership in aftermarket/service operations.
• Master’s degree (MBA or advanced) preferred.
• Experience leading large-scale service transformations and deployment of digital service tools.
• Experience managing distributor networks and aftermarket programs.
• Strong data analytics, KPI development, ISO/regulatory knowledge, and global standardization.

Responsibilities

• Drive development and execution of a global aftermarket strategy aligned with growth and customer experience objectives.
• Lead transformation of the global service organization into a scalable, revenue-generating function.
• Standardize processes, quality systems, safety protocols, and service tools across all locations.
• Improve service efficiency and reliability by reducing repair cycle times and improving first-time-fix rates.
• Oversee global KPIs related to service quality, customer satisfaction, and safety compliance.
• Champion VOC by ensuring rapid issue resolution and incorporating customer insights into improvements.
• Optimize inventory, forecasting, and supply-chain coordination to support readiness.
• Lead global aftermarket P&L, driving profitable growth through pricing and new service offerings.
• Build and mentor a high-performing global team, including distributors, through training and certification.
• Collaborate with Engineering, Quality, EHS, Operations, Product Management, and Supply Chain on strategy and lifecycle support.
• Travel up to 50% domestically and internationally.

Skills

Global leadership

Data analytics

AI tools usage

P&L management

Cross-functional collaboration

Education

Bachelor’s degree in Engineering

MBA or advanced degree

Job description

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Job Title: Director, Global Service & Aftermarket

Location: Brooklyn Park, MN, US, 55428

Business Unit: Ametek Mocon

Posting Date: Jul 16, 2026

Job Description:

Join MOCON as our Director, Global Service & Aftermarket and lead the transformation of a worldwide service organization at the forefront of analytical instrumentation. In this strategic role, you will shape global service excellence, elevate customer experience, and drive the performance of a high-impact aftermarket network.

Essential duties and responsibilities include:

• Drive the development and execution of a global aftermarket strategy aligned with corporate growth and customer experience objectives.
• Lead the transformation of the global service organization into a scalable, customer-centric, revenue-generating business function.
• Standardize processes, quality systems, safety protocols, and service tools across all global service and repair locations.
• Improve service efficiency and product reliability by reducing repair cycle time, improving first-time-fix rates, and elevating field performance metrics.
• Oversee global KPIs related to service quality, customer satisfaction, corrective actions, safety compliance, and repeat-failure reduction.
• Champion the Voice of Customer (VOC) by ensuring rapid issue resolution and integrating customer insights into product and service improvements.
• Optimize global inventory, parts availability, forecasting accuracy, and supply-chain coordination to support service readiness.
• Lead the global aftermarket P&L, driving profitable growth through pricing optimization, recurring revenue programs, and new service offerings.
• Build, mentor, and develop a high-performing global aftermarket team, including employees and distributor partners, through training, certifications, and continuous-improvement initiatives.
• Collaborate cross-functionally with Engineering, Quality, EHS, Operations, Product Management, and Supply Chain to ensure alignment on service strategy, product improvements, and lifecycle support.
• Ability to travel up to 50% (domestically & internationally).

Experience & Professional Requirements:

• Bachelor’s degree in Engineering, Business Administration, or a related technical field, with 10+ years of progressive global leadership experience in aftermarket, service operations, or after-sales management within industrial, analytical, or electronic instrumentation sectors.
• Master’s degree (MBA or advanced technical degree) in Engineering, Business Administration, or Operations (Preferred).
• Prior leadership of large-scale service transformations, including process redesign, global standardization, and deployment of digital service tools (Preferred).
• Proven ability to lead and transform multinational service organizations, including repair centers, field service, customer support, and aftermarket commercial programs.
• Experience managing distributor/channel-based service networks, covering certifications, performance management, and capability development.
• Strong expertise in service quality systems, including root-cause analysis, CAPA, and compliance with ISO and regulatory standards.
• Hands-on background in global standardization, including process alignment, KPI creation, service documentation, and deployment of systems/tools.
• Demonstrated financial acumen, including P&L management, budgeting, forecasting, and driving revenue growth in service and aftermarket categories.
• Solid technical understanding of electronic instrumentation, diagnostics, troubleshooting, and repair processes.
• Proficiency in data analytics to drive decisions, improve service performance, and support quality and operational excellence.
• Ability to operate effectively in multicultural global environments, influencing cross-functional teams across regions.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

AMETEK MOCON is global business headquartered in Brooklyn Park, MN with additional manufacturing facilities located Denmark, Serbia, and the UK with sales and service locations throughout Europe and Asia. MOCON’s instruments are recognized industry standards in gas permeation, package testing, and specialty gas measurement providing the most accurate and repeatable results that leading companies count on to protect and enhance their product quality and integrity.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 150,000

Salary Maximum: 200,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].