Director, Global Procurement - Technology, AI & Contact Center

11105 Expedia, Inc.; Seattle (WA); On-site; USD 208,000 - 291,000; Full time

Job summary

Expedia Group seeks a Director, Global Procurement - Technology, AI & Contact Center to set multi-year category strategies for technology spend and lead AI-enabled transformation. You will negotiate strategic contracts, partner with senior leaders, and drive innovation in sourcing and automation across the S2P lifecycle.

The role requires 8+ years and a proven record in category management, with a strong leadership presence to develop future leaders and shape enterprise-wide procurement

Qualifications

• Deep category expertise in technology, software, cloud, AI or contact center sourcing.
• Proven record of strategic category management with multi-year roadmaps and financial returns.
• Proven skill negotiating large, complex agreements and managing strategic vendor relationships.
• Experience leading high-performing teams as a line manager and subject authority.
• Ability to turn innovative ideas into practice using AI and automation in sourcing and contracts.
• Advanced leadership and decision-making with senior executives.

Responsibilities

• Set the multi-year category strategy for Technology, AI and Contact Center spend with savings goals and margin expansion.
• Sponsor transformation such as tooling, AI enablement and new operating models with measurable outcomes.
• Lead negotiation of strategic contracts and AI agreements with high-term risk and renewal focus.
• Build relationships with senior stakeholders and strategic vendors for 360-degree decisions.
• Translate enterprise strategy into category roadmaps and explain trade-offs to execs.
• Model agentic AI and automation in sourcing workflows to enable value delivery.
• Develop managers and senior ICs to ensure empowerment and engagement.
• Represent Global Procurement & AP with Finance, Legal, Technology and business leaders.

Skills

Leadership

Vendor negotiation

Sourcing strategy

AI in procurement

Stakeholder management

Communication

Education

Bachelor's degree or equivalent experience

Job description

Director, Global Procurement - Technology, AI & Contact Center

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Legal Team, Strategy and Corporate Development Team, and People & Places Org. Global Procurement & AP is the value creation engine for Expedia Group's vendor spend, partnering with leaders across every part of the company. Our team works across multiple global hub locations to address more than $5B+ of corporate vendor spend, partnering with 1.5K vendors and hundreds of Expedians to deliver impact. We run as one globally aligned Source-to-Pay (“S2P”) organization: Sourcing leaders apply strategic business partnerships, category strategies, and sourcing discipline, while Operations, Programs, COE and Digital S2P teams enable scale, quality, innovation, and agility across the full lifecycle, including business travel, employee expense, and payables. We aspire to be a world-class, stakeholder-aligned, digitally transforming source-to-pay capability that maximizes total business value, reduces risk and friction, and improves the end-to-end user experience. Our priorities include delivering margin expansion, speed to value, risk management, digital transformation, and empowering our team through skill and career growth.

In This Role You Will:

• Set the multi-year category strategy for Technology, AI and Contact Center spend, delivering savings, cost avoidance, working capital improvements, and margin expansion
• Sponsor and steer transformation such as tooling, AI enablement and new operating models, with documented business outcomes rather than activity
• Lead negotiation of strategic contracts and partnerships, including crucial AI agreements and long-term strategies with a high bar for terms, risk and renewals.
• Build strong relationships and partnerships with senior stakeholders and strategic vendors, and drive 360-degree vendor decision-making
• Turn enterprise strategy into clear category strategies and roadmaps, and explain trade-offs to executives
• Role model the use of agentic AI and automation in sourcing work, championing adoption of emerging and autonomous agentic workflows to deliver success for business leaders and team members across the Source-to-Pay roadmap
• Build a layer of capable managers and senior individual contributors, so the team is highly empowered and engaged.
• You lead by setting goals, coaching, and building future leaders
• Represent Global Procurement & AP with Finance, Legal, Technology and business leaders, helping shape the function's priorities and measures of success

Experience and Qualifications

• Deep category expertise in technology, software, cloud, AI or contact center sourcing, and a record of delivering measurable savings, vendor innovation, and risk reduction
• Proven record of strategic category management: building a stakeholder community, multi-year roadmaps, category strategies, and meaningful financial returns (savings, cost avoidance, revenue)
• Proven skill negotiating large, complex agreements and managing strategic vendor relationships
• Experience leading high-performing teams as both a line manager and a subject authority
• Ability to turn innovative ideas into practice, using AI and automation in sourcing, negotiation and contract workflows. You inspire and lead modernized sourcing outcomes in partnership with data, process excellence, and agentic frameworks.
• Advanced leadership and decision-making skills, strong communication and influence with senior executives, and the ability to role model adaptive leadership capacity in a swiftly changing industry and business environment.
• Bachelor's degree or equivalent experience, with 8+ years of experience that substantially includes people management

The total cash range for this position in Seattle is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Benefits and perks: Expedia Group offers benefits and perks designed to support employees and their families.

• medical
• dental
• vision coverage
• paid time off
• an Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.