Director, Global Procurement - Technology, AI & Contact Center

Expedia, Inc.; Seattle (WA); On-site; USD 208,000 - 291,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Director, Technology, AI & Contact Center to lead the global procurement strategy for technology spend and AI initiatives. You will manage contracts, vendor relationships, and cross-functional partnerships across senior leadership to drive value and risk management.

The role focuses on shaping category roadmaps, delivering cost savings, and driving transformative S2P programs while leading a high-performing team in a dynamic travel tech environment.

Qualifications

• Experience in technology, software, cloud, AI or contact center sourcing with measurable results.
• Proven ability to build stakeholder communities and multi-year roadmaps.
• Skilled in negotiating large, complex vendor agreements and managing relationships.
• Experience leading high-performing teams as a line manager and subject authority.
• Ability to translate enterprise strategy into actionable category plans and roadmaps.

Responsibilities

• Set the multi-year category strategy for Technology, AI and Contact Center spend, delivering savings and margin expansion.
• Sponsor and steer transformation initiatives such as tooling and new operating models with measurable outcomes.
• Lead negotiation of strategic contracts and partnerships with high bar for terms and renewals.
• Build relationships with senior stakeholders and drive 360-degree vendor decision-making.
• Turn enterprise strategy into clear category roadmaps and explain trade-offs to executives.
• Champion agentic AI and automation in sourcing workflows across the S2P roadmap.
• Lead and develop managers and senior ICs to build a capable, engaged team.
• Represent Global Procurement & AP with Finance, Legal, Technology and business leaders.

Skills

Technology sourcing

Software sourcing

Cloud sourcing

AI sourcing

Contact center sourcing

Leadership

Education

Bachelor's degree or equivalent experience

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Director, Global Procurement - Technology, AI & Contact Center

Introduction to the Team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Legal Team, Strategy and Corporate Development Team, and People & Places Org.

Global Procurement & AP is the value creation engine for Expedia Group's vendor spend, partnering with leaders across every part of the company. Our team works across multiple global hub locations to address more than $5B+ of corporate vendor spend, partnering with 1.5K vendors and hundreds of Expedians to deliver impact.

We run as one globally aligned Source-to-Pay (“S2P”) organization: Sourcing leaders apply strategic business partnerships, category strategies, and sourcing discipline, while Operations, Programs, COE and Digital S2P teams enable scale, quality, innovation, and agility across the full lifecycle, including business travel, employee expense, and payables.

We aspire to be a world-class, stakeholder-aligned, digitally transforming source-to-pay capability that maximizes total business value, reduces risk and friction, and improves the end-to-end user experience. Our priorities include delivering margin expansion, speed to value, risk management, digital transformation, and empowering our team through skill and career growth.

Make An Impact!

As Director, Technology, AI & Contact Center categories, you will lead the sourcing strategy, contracts and vendor relationships for one of Expedia Group's largest and dynamic spend areas, overseeing approx. $1B of annual spend. You will be a member of the Global Procurement & AP leadership team, a key influencer towards modernizing the function, and a trusted partner to senior leaders in Technology, Customer Service, Finance and Legal.

In This Role You Will:

• Set the multi-year category strategy for Technology, AI and Contact Center spend, delivering savings, cost avoidance, working capital improvements, and margin expansion

• Sponsor and steer transformation such as tooling, AI enablement and new operating models, with documented business outcomes rather than activity

• Lead negotiation of strategic contracts and partnerships, including crucial AI agreements and long-term strategies with a high bar for terms, risk and renewals.

• Build strong relationships and partnerships with senior stakeholders and strategic vendors, and drive 360‑degree vendor decision‑making

• Turn enterprise strategy into clear category strategies and roadmaps, and explain trade‑offs to executives

• Role model the use of agentic AI and automation in sourcing work, championing adoption of emerging and autonomous agentic workflows to deliver success for business leaders and team members across the Source-to-Pay roadmap

• Builds a layer of capable managers and senior individual contributors, so the team is highly empowered and engaged. You lead by setting goals, coaching, and building future leaders

• Represent Global Procurement & AP with Finance, Legal, Technology and business leaders, helping shape the function's priorities and measures of success

Experience and Qualifications

• Deep category expertise in technology, software, cloud, AI or contact center sourcing, and a record of delivering measurable savings, vendor innovation, and risk reduction

• Proven record of strategic category management: building a stakeholder community, multi-year roadmaps, category strategies, and meaningful financial returns (savings, cost avoidance, revenue)

• Proven skill negotiating large, complex agreements and managing strategic vendor relationships

• Experience leading high-performing teams as both a line manager and a subject authority

• Ability to turn innovative ideas into practice, using AI and automation in sourcing, negotiation and contract workflows. You inspire and lead modernized sourcing outcomes in partnership with data, process excellence, and agentic frameworks.

• Advanced leadership and decision‑making skills, strong communication and influence with senior executives, and the ability to role model adaptive leadership capacity in a swiftly changing industry and business environment.

• Bachelor's degree or equivalent experience, with 8+ years of experience that substantially includes people management

The total cash range for this position in Seattle is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.