Director, Global Procurement - Technology, AI & Contact Center

Expedia Group; Seattle (WA); Presencial; USD 208.000 - 291.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental and vision

Paid time off

Travel discounts

IATAN membership

Descripción de la vacante

Expedia Group in Seattle seeks a Director of Technology, AI & Contact Center Global Procurement to lead sourcing, contracts and vendor relationships for a $1B spend. You will set multi-year category strategies, sponsor AI-enabled transformations, and negotiate strategic agreements with senior stakeholders.

You will build a high-performing team, champion agentic workflows, and partner with Finance, Legal, and Technology to drive value.

Formación

• Deep technology, software, cloud, AI or contact center sourcing expertise.
• Proven ability to deliver measurable savings and risk reduction.
• Strong stakeholder management and multi-year roadmapping skills.

Responsabilidades

• Set multi-year category strategies for technology, AI and contact center spend.
• Lead negotiations of strategic contracts and AI-related agreements.
• Build relationships with senior stakeholders and key vendors.
• Translate enterprise strategy into clear category roadmaps for executives.
• Model agentic AI and automation to improve sourcing workflows.
• Develop managers and senior ICs to empower the team.

Conocimientos

Technology sourcing

AI enablement

Vendor negotiations

Team leadership

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.Director, Global Procurement - Technology, AI & Contact CenterIntroduction to the TeamOur Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Legal Team, Strategy and Corporate Development Team, and People & Places Org.Global Procurement & AP is the value creation engine for Expedia Group's vendor spend, partnering with leaders across every part of the company. Our team works across multiple global hub locations to address more than $5B+ of corporate vendor spend, partnering with 1.5K vendors and hundreds of Expedians to deliver impact.We run as one globally aligned Source-to-Pay (“S2P”) organization: Sourcing leaders apply strategic business partnerships, category strategies, and sourcing discipline, while Operations, Programs, COE and Digital S2P teams enable scale, quality, innovation, and agility across the full lifecycle, including business travel, employee expense, and payables.We aspire to be a world-class, stakeholder-aligned, digitally transforming source-to-pay capability that maximizes total business value, reduces risk and friction, and improves the end-to-end user experience. Our priorities include delivering margin expansion, speed to value, risk management, digital transformation, and empowering our team through skill and career growth.Make An Impact!As Director, Technology, AI & Contact Center categories, you will lead the sourcing strategy, contracts and vendor relationships for one of Expedia Group's largest and dynamic spend areas, overseeing approx. $1B of annual spend. You will be a member of the Global Procurement & AP leadership team, a key influencer towards modernizing the function, and a trusted partner to senior leaders in Technology, Customer Service, Finance and Legal.In This Role You Will :Set the multi-year category strategy for Technology, AI and Contact Center spend, delivering savings, cost avoidance, working capital improvements, and margin expansionSponsor and steer transformation such as tooling, AI enablement and new operating models, with documented business outcomes rather than activityLead negotiation of strategic contracts and partnerships, including crucial AI agreements and long-term strategies with a high bar for terms, risk and renewals.Build strong relationships and partnerships with senior stakeholders and strategic vendors, and drive 360-degree vendor decision-makingTurn enterprise strategy into clear category strategies and roadmaps, and explain trade-offs to executivesRole model the use of agentic AI and automation in sourcing work, championing adoption of emerging and autonomous agentic workflows to deliver success for business leaders and team members across the Source-to-Pay roadmapBuilds a layer of capable managers and senior individual contributors, so the team is highly empowered and engaged. You lead by setting goals, coaching, and building future leadersRepresent Global Procurement & AP with Finance, Legal, Technology and business leaders, helping shape the function's priorities and measures of successExperience and QualificationsDeep category expertise in technology, software, cloud, AI or contact center sourcing, and a record of delivering measurable savings, vendor innovation, and risk reductionProven record of strategic category management: building a stakeholder community, multi-year roadmaps, category strategies, and meaningful financial returns (savings, cost avoidance, revenue)Proven skill negotiating large, complex agreements and managing strategic vendor relationshipsExperience leading high-performing teams as both a line manager and a subject authorityAbility to turn innovative ideas into practice, using AI and automation in sourcing, negotiation and contract workflows. You inspire and lead modernized sourcing outcomes in partnership with data, process excellence, and agentic frameworks.Advanced leadership and decision-making skills, strong communication and influence with senior executives, and the ability to role model adaptive leadership capacity in a swiftly changing industry and business environment.Bachelor's degree or equivalent experience, with 8+ years of experience that substantially includes people managementThe total cash range for this position in Seattle is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life .Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.