Director Global Operations - CFIS

Caterpillar Brazil; Nashville, Northern (TN, KY); Hybrid; USD 186,000 - 297,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off (vacation, holidays)

401(k) retirement plan

Health Savings Account (HSA)

Bonus/incentive program

Relocation assistance

Job summary

Caterpillar Inc. in Nashville, TN, seeks a Director of Global Operations for CFIS to lead insurance operations, claims strategy, and partnership management within a global framework.

You will shape the operational roadmap, collaborate with senior leaders, and drive cross-functional initiatives across product groups, underwriting, marketing, and risk control to optimize performance and compliance.

Qualifications

• Planning: Knowledge of effective planning techniques and ability to contribute to short-term, 1–2 year, and 3–5 year planning.
• CRM design: Ability to design and implement CRM applications to acquire, grow and retain profitable customer relationships.
• Industry knowledge: Understanding of trends, regulatory considerations, and major issues affecting the industry.
• Products and services: Knowledge of major products/services and their application to diverse situations.
• Influencing: Knowledge of effective influencing tactics to impact decisions.
• Relationship management: Ability to establish and maintain relationships with clients, vendors, and peers.
• Cross-functional collaboration: Ability to work across functions to solve business problems.
• Understanding customer needs: Ability to analyze and respond to customer needs.

Responsibilities

• Lead insurance operations strategy and oversee global claims and reinsurance relationships.
• Direct claims, operations, and customer support strategy to inform product, underwriting, and loss control decisions.
• Partner with senior leadership to enhance global operations and evaluate new technologies.
• Manage relationships with major customers and business partners.
• Drive strategic partnerships to improve capabilities and program performance.

Skills

Planning

CRM Strategy Design and Implementation

Industry Knowledge

Products and Services

Influencing

Relationship Management

Cross-functional Collaboration

Understanding Customer Needs

Job description

## Director Global Operations - CFISApply: Nashville, Tennessee: Full time: Posted Today: R0000393629**Career Area:****Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.**Your Work Shapes the World at Caterpillar Inc.**Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.**About Cat Financial**Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.The Role:* Drives corporate insurance operations strategy, overseeing global claims and guiding strategic relationships across product groups, claims providers, and reinsurance partners.Responsibilities:* Leads Insurance Services’ operational strategy, ensuring technical excellence, regulatory compliance, and effective loss control.* Leads claims, operations, and customer support strategy, using claims insights to guide product, underwriting, marketing, and loss control decisions.* Partners with senior leadership to enhance global operations and evaluate emerging technologies and opportunities* Leads relationships with major customers and business partners.* Drives strategic partnerships to enhance capabilities and program performance.Skill Required:* **Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.* **CRM Strategy Design and Implementation:** Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships.* **Industry Knowledge:** Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.* **Products and Services:** Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.* **Influencing:** Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.* **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.* **Cross-functional Collaboration:** Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.* **Understanding Customer Needs:** Knowledge of customer needs analysis principles, processes and skills; ability to recognize and be sensitive to the different perspectives and priorities of different customers.**Additional Information*** This position requires the successful candidate to work full time, 5 days per week in the Nashville main office.**Compensation & Benefits***Summary Pay Range:*$185,808.00 - $297,300.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.**Benefits**Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.* Medical, dental, and vision benefits\\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\\** 401(k) savings plans\\** Health Savings Account (HSA)\\** Flexible Spending Accounts (FSAs)\\** Health Lifestyle Programs\\** Employee Assistance Program\\** Voluntary Benefits and Employee Discounts\\** Career Development\\** Incentive bonus\\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement \\* These benefits also apply to part-time employeesThis Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.### ### This position requires working onsite five days a week.### ### Relocation is available for this position.### ### Visa Sponsorship is not available for this position.**Posting Dates:**September 11, 2026 - September 18, 2026Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.