Director Global Operations - CFIS

Caterpillar Inc.; Nashville (TN); On-site; USD 186,000 - 297,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Tuition Reimbursement

Job summary

Caterpillar Inc. seeks a leadership role overseeing global insurance services, claims, and operations strategy in Nashville. You will guide product-related decisions, influence cross-functional teams, and manage key customer relationships to drive program performance and compliance.

This position emphasizes collaboration with senior leadership, operational excellence, and strategic use of technology to improve global insurance capabilities.

Qualifications

• Planning at tactical, strategic and long term horizons.
• CRM strategy design and implementation to grow and retain customers.
• Industry knowledge to apply trends and regulatory considerations.
• Understanding major products and services and how to apply them.
• Influencing tactics to impact decisions across the organization.
• Relationship management to build client, vendor and peer trust.
• Cross-functional collaboration to drive continuous improvement.
• Understanding customer needs through analysis and empathy.

Responsibilities

• Leads Insurance Services’ operational strategy with focus on excellence and compliance.
• Oversees claims, operations, and customer support strategy using insights for decisions.
• Partners with senior leadership to enhance global operations and evaluate tech opportunities.
• Manages relationships with major customers and business partners.
• Drives strategic partnerships to improve capabilities and program performance.

Skills

Planning

CRM Strategy

Industry Knowledge

Products & Services

Influencing

Relationship Mgmt

Cross-functional Collaboration

Understanding Customer Needs

Job description

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Job Description

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

The Role

• Drives corporate insurance operations strategy, overseeing global claims and guiding strategic relationships across product groups, claims providers, and reinsurance partners.

Responsibilities

• Leads Insurance Services’ operational strategy, ensuring technical excellence, regulatory compliance, and effective loss control.
• Leads claims, operations, and customer support strategy, using claims insights to guide product, underwriting, marketing, and loss control decisions.
• Partners with senior leadership to enhance global operations and evaluate emerging technologies and opportunities
• Leads relationships with major customers and business partners.
• Drives strategic partnerships to enhance capabilities and program performance.

Skill Required

• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• CRM Strategy Design and Implementation: Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.
• Understanding Customer Needs: Knowledge of customer needs analysis principles, processes and skills; ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Additional Information

• This position requires the successful candidate to work full time, 5 days per week in the Nashville main office.

Compensation & Benefits

Summary Pay Range: $185,808.00 - $297,300.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates

September 11, 2026 - September 18, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.