Director, Global Crisis Communications & Public Affairs

ADP, Inc.; Roseland (NJ); Hybrid; USD 128,000 - 214,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Match

Wellness Program

Paid Time Off

Life Insurance

Job summary

ADP is seeking a Director of Public Affairs who combines strategic advisory skills with hands‑on crisis execution. The role partners with senior leadership to manage global crisis and issues responses, strengthen processes, and protect the ADP brand across channels and regions.

The position emphasizes proactive risk management, measured outcomes, and cross‑functional collaboration with Legal, HR, Government Affairs, and business stakeholders to drive high‑impact, coordinated communications.

Qualifications

• 7–10 years of experience in corporate affairs, crisis communications or public affairs with strong focus on crisis communications and issues management
• Proven experience leading and executing crisis response efforts in complex, fast-paced environments
• Experience supporting or working across global teams and regional markets
• Strong ability to translate strategy into practical execution and operational plans
• Experience partnering with senior communications leaders and cross-functional stakeholders
• Excellent written and verbal communication skills
• Highly collaborative with strong project management and organizational skills
• Preferred experience in global, matrixed, or highly regulated organization
• Familiarity with issues tracking, risk assessment, and monitoring tools
• Blend of agency and in-house communications experience

Responsibilities

• Lead the planning and execution of global crisis communications and issues management strategies
• Serve as a key strategic partner to senior communications leadership and crisis & issues team members, providing recommendations and ensuring effective implementation of response plans
• Manage end-to-end response efforts, ensuring timely, coordinated, and consistent messaging across channels and stakeholders
• Maintain and continuously improve crisis readiness through issues management initiatives including playbooks, simulations, and training programs
• Support a global crisis and issues management team, driving strong execution and alignment across regions
• Ensure clear processes, governance, and operational excellence in how crisis and issues are managed globally
• Partner cross-functionally with Communications, Legal, HR, Government Affairs, and business stakeholders to ensure integrated response
• Identify, assess, and help prioritize emerging risks and opportunities that could impact ADP’s reputation
• Partner with internal stakeholders to develop and execute proactive reputation strategies
• Support message development and narrative shaping to strengthen and protect the ADP brand
• Build and implement measurement frameworks that demonstrate the effectiveness of crisis and issues efforts
• Translate outcomes into clear insights that show tangible business value and risk mitigation
• Track performance and continuously refine strategies based on data and learnings
• Oversee issues monitoring and media/social listening to identify potential risks early
• Synthesize insights into clear, actionable recommendations for communications planning and response

Skills

Crisis communications

Issues management

Strategic communications

Cross-functional collaboration

Public affairs

Project management

Analytical thinking

Job description

ADP is seeking a Director of Public Affairs who combines strategic advisory skills with hands‑on crisis execution. The role partners with senior leadership to manage global crisis and issues responses, strengthen processes, and protect the ADP brand across channels and regions.

The position emphasizes proactive risk management, measured outcomes, and cross‑functional collaboration with Legal, HR, Government Affairs, and business stakeholders to drive high‑impact, coordinated communications.