Manager, Crisis Management

Fairygodboss; Augusta (GA); Hybrid; USD 71,600 - 145,200; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Matched Retirement Savings

Paid Volunteer Time Off

Job summary

Fairygodboss in Augusta, GA is hiring a Manager, Converged Security to oversee global crisis management and corporate crisis response.

Responsibilities include incident management, emergency planning, and liaison with government agencies. The ideal candidate should have a bachelor's degree and at least 5 years of relevant experience, demonstrating leadership skills and strong crisis management expertise.

This position offers a salary range of $71,600 to $145,200 annually and comes with various benefits, including health insurance and a retirement savings plan.

Qualifications

• Bachelor’s degree or equivalent; degree in emergency management preferred.
• Minimum 5 years’ experience in global crisis management.
• Proficient in Microsoft Office Suite.

Responsibilities

• Serve as backup Corporate Crisis Manager for local and global events.
• Manage crisis management policies and operational support platforms.
• Collaborate with cross-functional entities across the enterprise.

Skills

Crisis Management

Emergency Planning

Leadership

Analytical Ability

Interpersonal Skills

Education

Bachelor’s degree in emergency management or related field

Master’s degree

Tools

Microsoft Office Suite

FEMA Certifications

Job description

ADP is hiring a Manager, Converged Security.

Position Description

The Manager of Global Crisis Management under the Global Security Organization within Converged Security Services is responsible for Incident Management and Corporate Crisis Management for local, regional, and/or global events that impact ADP. The Manager supports the Director of Global Crisis Management and serves as the primary coordinator for ADP's emergency planning, liaison with local, state and federal emergency management agencies, and Co‑Chair of the ADP Safety Governance Committee.

The position manages standards, training, action plans and reporting based on ADP's global Business Resiliency platform and ADP's duty of care to associates. The selected candidate will be assigned to a specific office (Miami, FL or Augusta, GA preferred; or another ADP office TBD). The role requires irregular work hours and up to 25% travel.

What You’ll Do

• Crisis Management
  • Serve as the backup Corporate Crisis Manager for local, regional, or global events that impact ADP Business Units.
  • Engage the Chief Security Officer, Vice President, Converged Security Services, senior leadership, corporate communications, HR, IT, corporate real estate, and legal as needed.
  • Provide business and technical guidance to senior leadership and business unit leaders globally.
  • Collaborate with the Senior Directors of Public Safety/Crisis Management, Global Investigations and Forensics Services, and Associate Relations regarding associate health, welfare, safety and accountability during major events.
  • Collaborate with the Business Continuity Management Organization on business operations continuity.
  • Provide metrics on global Crisis Management, readiness, crisis and incident reporting, and perform gap analysis and controls assurance program reviews to minimize recurrence.
  • Manage Executive Committee security notifications regarding events with major impact on ADP.
• Emergency Planning and Policy
  • Manage enterprise‑wide corporate crisis management policies, standards, plans and operational support platforms for all hazard events.
  • Develop and incorporate best practices, execute training standards and programs for crisis incident management and business continuity.
  • Provide worldwide support to all business units on Incident/Crisis Management planning.
• External Liaison
  • Serve as ADP's primary liaison to governmental crisis and disaster management agencies worldwide, including FEMA, DHS, and national/local agencies.
  • Maintain contacts with incident management professional organizations and local/regional emergency response groups.
  • Facilitate provisioning of ADP's emergency responders to mobilize to crisis locations as needed.
• Other Responsibilities
  • Collaborate effectively with cross‑functional entities across the enterprise.
  • Provide management and supervision of the Crisis Management team’s daily operations in the absence of the Director.
  • Mentor and manage a team of indirect reports within the Crisis Management team.
  • Demonstrate time management, problem‑solving, prioritization, leadership, negotiation and communication skills.
  • Make independent decisions and act as a subject matter expert in high‑stress environments.
  • Travel domestically and internationally as required, sometimes on short notice.
  • Contribute to the operation and management of the department in recruiting, staffing, scheduling, budgeting, training, etc.
  • Provide security liaison and protection for assigned office locations and events.
  • Perform other essential roles and duties during a crisis or event as directed.
  • Travel to Emergency Operations Center or Emergency Field Operations as assigned.

Preferred Qualifications

• Bachelor’s degree or equivalent; degree in emergency management, crisis management or a related field preferred.
• Master’s degree a plus.
• Minimum 5 years’ experience in global crisis management and business resilience/continuity operations for multi‑national corporations or federal/state emergency management.
• Practical knowledge of crisis management techniques and best practices regarding business resiliency, continuity of operations and associate life safety.
• Experience operating in international business or governmental environments driving global crisis management programs.

Minimum Qualifications

• Outstanding ethical character and proven reliability in high‑confidence matters.
• Relevant certifications in Crisis/Emergency Management such as FEMA Certifications (ICS, COOP, PCP, MCP, NIMS, MEPP), ITIL, ASIS/CPP, PSP, ISACA/CISM preferred.
• Framework working knowledge required.
• Proficient in Microsoft Office Suite.
• Ability to interface and coordinate work efficiently with remote business partners.
• Team‑oriented self‑starter with high initiative.
• Ability to influence others to achieve results.
• Strong sense of accountability.
• Analytical ability.
• Effective business writing skills.
• Knowledge of and sensitivity to country norms and practices.
• Strong sense of urgency and ability to complete projects timely.
• Strong interpersonal skills.
• Ability to solve practical problems and react quickly and calmly to changing circumstances.
• Current HR‑218 Certification (Retired Law Enforcement/Government) preferred.
• Valid passport and ability to travel.

Compensation & Benefits

• Base salary range: $71,600.00 – $145,200.00 per year.
• Additional compensation may include bonus, equity or commissions.
• Medical, Dental and Vision insurance.
• Life Insurance.
• Matched Retirement Savings.
• Wellness Program.
• Short‑ and long‑term Disability.
• Charitable Contribution Match.
• Holidays, personal days and vacation.
• Paid Volunteer Time Off.
• Other benefits as applicable.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs and applicant merit.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. ADP expects its people to uphold our values with the highest level of integrity and foster an honest and respectful workplace.