Director, FSQA Risk Management

Pizza Hut; Plano (TX); On-site; USD 165,000 - 194,000; Full time

Job summary

Pizza Hut in Plano, Texas, seeks a Director of FSQA Risk Management to lead development and continuous improvement of global Food Safety & Quality systems.

The role drives culture, strategy, and alignment across restaurants, supply chain, and markets, with cross-functional influence and data-driven decision making.

You will oversee governance, documentation, and regulatory programs, and mentor a high-performing team to meet FSQ KPIs and protect the brand.

Qualifications

• Bachelor’s degree in Food Science, Microbiology, Public Health, or related field.
• 10+ years of experience in Food Safety, Quality Assurance, or related field.
• Deep expertise in FSMS, HACCP, GFSI standards, supplier QA, and crisis management.
• Proven ability to lead cross-functional teams and drive improvements across diverse environments.
• Strong analytical, communication, and risk assessment skills.

Responsibilities

• Define and lead global FSQ risk management strategies across markets.
• Establish FSMS across restaurant and supply chain operations per global standards.
• Drive FSQ program integration with business unit goals.
• Oversee Global Document Management to keep governance docs accurate.
• Develop a global FSQ communication strategy for alignment across regions.
• Lead data visibility and KPI reporting for risk management enterprise-wide.
• Manage audits, regulatory inspections, and corrective action programs.
• Lead crisis management and foster a strong food safety culture.

Skills

Cross-functional leadership

Analytical thinking

Excellent communication

Crisis management

Education

Bachelor’s degree in Food Science, Microbiology, Public Health, or related field

Job description

Full-time Regular 100-PlanoTXPlano, Plano, TX, US

Salary Range: US$164,500.00 To US$193,600.00 Annually

JOB DESCRIPTION SUMMARY

The Director of FSQA Risk Management leads the development, implementation, and continuous improvement of Pizza Hut’s global Food Safety & Quality (FSQ) systems and processes. This role is responsible for strengthening food safety culture, advancing FSQ strategy, and ensuring consistent execution across restaurants, supply chain , and global markets.

Through strong cross-functional leadership, influence, and collaboration, this role drives enterprise-wide alignment, enhances data visibility, and ensures robust, scalable FSQ programs that protect the brand and enable business growth.

RESPONSIBILITIES

• Define and lead the global Food Safety & Quality risk management program strategies, ensuring alignment across all Pizza Hut markets and business units
• Establish and formalize Food Safety Management Systems (FSMS) across restaurant and supply chain operations, aligned to corporate governance and global standards
• Drive integration of FSQ programs into broader business unit goals and enterprise priorities
• Lead the management of the Global Document Management system to ensure all FSQA governance and process documents areaccurateand up to date
• Develop and execute a global FSQ communication strategy to ensure alignment, clarity, and consistency across teams and regions.

Systems, Data & Technology

• Lead FSQ systems strategy in partnership with Enterprise Technology, COE Leads and external partners to enable integration, scalability, and effective data management
• Oversee data ecosystem including audit platforms, RSCS systems, GFSI databases, HutBot , and other sources to ensure accuracy, connectivity, and usability
• Drive visibility and reporting of key FSQ KPIs to enable risk identification and data-driven decision making across the enterprise
• Working with the Center of Excellence Leaders, ensure global implementation of FSQ management systems, ensuring consistent and effective end-to-end quality processes
• Oversee regulatory and nutrition programs, including compliance with global and local requirements and administration of programs such as the U.S. School Lunch Program
• Manage third party regulatory and nutritional consultants.

Communication & Capability Building

• Build capability across franchisees and internal teams through structured training, tools, and ongoing engagement
• Strengthen team effectiveness by setting clear expectations, improving communication, and enabling execution across functions
• Lead, coach, and develop a high-performing team to deliver against FSQ goals and KPIs
• Monitor performance against targets,identifygaps, and drive corrective actions
• Lead crisis management efforts and partner cross-functionally to resolve complex food safety and quality issues
• Champion a strong food safety culture and continuous improvement mindset across the organization

REQUIRED QUALIFICATIONS

• Bachelor’s degreerequired: Food Science, Microbiology, Public Health, or related field
• 10+ years of experience in Food Safety, Quality Assurance, or related field within a multinational food or QSR environment
• Deepexpertisein Food Safety Management Systems (FSMS), HACCP, GFSI-recognized standards, supplier quality assurance, food regulations, and crisis/incident management.
• Proven ability to lead cross-functional teams, influence stakeholders, and drive continuous improvement initiatives across complex and geographically diverse environments.
• Strong analytical and problem-solving skills, with the ability to assess risks, interpret technical data, and make sound business decisions.
• Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Demonstrated success managing audits, regulatory inspections, corrective action programs, and supplier performance improvement initiatives.
• Strong crisis management capabilities, including rapid decision-making, stakeholder communication, and risk mitigation.

Salary Range: $164,500 - $193,600 annually + bonus eligibility and stock-based compensation. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors