Director Field Service Operations - Ohio Region

Sunbelt Solomon; Columbus (OH); On-site; USD 180,000 - 230,000; Full time

Job summary

Sunbelt Solomon seeks a Director of Field Service Operations to guide strategic and operational direction for L/M/HV services regionally. You will own P&L, lead multi-disciplinary teams, and ensure safety, quality, and customer satisfaction across lifecycle programs and projects.

The role is onsite from our corporate office in Ohio, with 25–40% travel to support operations, customers, and business development initiatives.

Qualifications

• Bachelor's degree in engineering, Business, or related field; MBA preferred.
• 10+ years in Field Services, Power Systems, or Industrial Services with direct P&L ownership.
• Strong financial acumen: budgeting, forecasting, pricing, margin improvement, and cost control.
• Proven leadership of multi-site service operations and technical field teams.
• Strong understanding of M/HV systems, NETA testing, and utility/industrial service environments.
• Experience with Salesforce, project management tools, and business analytics platforms.
• Willingness to travel 25–40% to support operations and customer engagement.

Responsibilities

• Define and execute service strategy for M/HV products aligned with regional goals.
• Develop growth plans for aftermarket services, lifecycle contracts, and engineering solutions.
• Expand service offerings including retrofits, upgrades, and maintenance agreements.
• Own the service P&L, overseeing revenue, margins, and EBITDA for the region.
• Lead pricing strategy, cost control, and budget planning with executive leadership.
• Oversee safe, high-quality service delivery across projects and accounts.
• Drive standardization, continuous improvement, and best practices in field ops.
• Lead a multi-disciplinary team and mentor leadership and technical talent.

Skills

Leadership

Strategic thinking

P&L ownership

Customer focus

Change leadership

Education

Bachelor's in engineering

Bachelor's in business

MBA preferred

Tools

Salesforce

Power BI

Job description

The Director, Field Service Operations will lead and execute the strategic and operational direction of the L/M/HV Services business across a regional footprint, with clear ownership for safety performance, quality execution, financial delivery, and disciplined project management. This leader will be responsible for P&L performance, team leadership, and customer satisfaction across aftermarket services, lifecycle programs, and project execution within the region. The role is central to driving business growth, strengthening operational controls, developing talent, and ensuring field work is planned, executed, and closed out with strong safety, quality, cost, and schedule discipline.

This is an onsite position based out of our Field Service Corporate Office in either Columbus, OH or Tipp City, OH. The position requires approximately 40% travel throughout the assigned region to support operations, customers, field teams, and business development initiatives.

Strategic & Financial Leadership

• Define and execute the service strategy for M/HV products in alignment with regional and corporate objectives.
• Develop and lead growth plans for aftermarket services, engineering solutions, and lifecycle contracts.
• Expand and evolve service offerings (e.g., retrofits, upgrades, and maintenance agreements).
• Ownership of the service P&L for the M/HV segment, including revenue, margin, cost controls, and EBITDA for the defined area.
• Work collaboratively with the President to focus on pricing strategy, cost management, margin optimization, and budget planning for the Ohio region.

Operational Excellence

• Oversee delivery of safe, high-quality services across all active projects and accounts, while delighting the customer.
• Leverage operational tools (Salesforce, Power BI, etc.) to track KPIs and drive data-informed decisions.
• Ensure efficient use of internal labor and subcontractors, oversee backlog management, inventory, receivables, and timely project execution.
• Drive standardization, continuous improvement, and best practice across field operations.

Team Leadership

• Lead, engage and motivate a diverse, multi-disciplinary team including Managers, PMs, Supervisors, Engineers, and Field Technicians.
• Champion a culture focused on safety, quality, accountability, and excellence in customer service delivery through our core values.
• Develop and mentor leadership and technical talent, with a focus on building a NETA certified workforce.
• Ensure all work is performed in accordance with health and safety requirements and in compliance with state and federal regulations.
• Partner with HR and Talent Acquisition on workforce planning, hiring strategies, and technical development programs.

Customer & Commercial Engagement

• Support President on strategic customer accounts; manage escalations and ensure satisfaction.
• Drive alignment between operations and sales to deliver on service bookings, upsell/cross-sell opportunities, and long-term agreements.
• Actively support the development of complex bids, proposals, and emergency response strategies.
• Participate in customer site visits and strategic planning meetings for projects.

• Bachelor's degree in engineering, Business, or related field (MBA preferred).
• 10+ years in Field Services, Power Systems, or Industrial Services with direct P&L ownership.
• Strong financial acumen and demonstrated experience managing a full P&L, including budgeting, forecasting, pricing, margin improvement, cost control, and working capital performance.
• Proven leadership of multi-site service operations and technical field teams.
• Strong understanding of M/HV systems, NETA testing requirements, and utility/industrial service environments.
• Experience with Salesforce, project management tools, and business analytics platforms.
• Ability to travel 25-40% to support operations, team development, and customer engagement.

Preferred Certifications & Skills:

• NETA Certification or strong familiarity with NETA testing protocols.
• OSHA, NFPA 70E, or similar safety compliance certifications.
• Strong interpersonal skills and executive presence.
• Change leadership and process improvement (Lean/Six Sigma a plus).