Director, Field Service & Aftermarket Growth

Virginia Transformer Corp; Roanoke (VA); On-site; USD 180,000 - 230,000; Full time

Job summary

Virginia Transformer Corp in Roanoke, VA is seeking a Director of Field Service & Aftermarket Sales to lead and expand our field service and aftermarket teams from our Roanoke headquarters. This senior role owns performance, growth, profitability and customer experience across field service and aftermarket activities.

The successful candidate will drive customer installations, field service execution, service contracts and aftermarket opportunities, while partnering with Engineering, Quality,

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field required.
• Extensive progressive leadership experience in field service, aftermarket services, operations, or related functions.
• Significant experience leading service organizations in manufacturing, industrial equipment, or technical environments.
• Demonstrated success growing an aftermarket or service business and managing revenue, margin, pricing, contracts, and profitability.
• Proven ability to manage complex installations, field projects, customer escalations, and multiple high‑priority issues.
• Experience developing scalable operating procedures, performance metrics, and service processes.
• Strong cross‑functional experience with Engineering, Manufacturing, Quality, Sales, and Supply Chain.
• Transformer/electrical equipment or power-generation experience strongly preferred.

Responsibilities

• Provide leadership for field service scheduling, deployment, execution, and personnel performance.
• Ensure installations, commissioning, repairs, troubleshooting, and warranty work are completed safely and on schedule.
• Drive urgency for customer issue resolution and rapid response.
• Optimize technician utilization, travel, equipment availability, and field resources.
• Develop and improve field service procedures with visibility into projects, costs, schedules, risks, and resolutions.
• Lead aftermarket sales with responsibility for revenue, margin, and growth.
• Build processes for identifying, qualifying, quoting, closing, and executing opportunities.
• Partner with Sales, Engineering, Operations, and customers to grow the pipeline and revenue.

Skills

Leadership

Field Service

Aftermarket Sales

Strategic Planning

Cross-functional Collaboration

Education

Bachelor’s degree

Job description

Virginia Transformer Corp in Roanoke, VA is seeking a Director of Field Service & Aftermarket Sales to lead and expand our field service and aftermarket teams from our Roanoke headquarters. This senior role owns performance, growth, profitability and customer experience across field service and aftermarket activities.

The successful candidate will drive customer installations, field service execution, service contracts and aftermarket opportunities, while partnering with Engineering, Quality,