Director, Field Deployments & Enterprise Production

Socket.dev; New York (NY); Hybrid; USD 225,000 - 275,000; Full time

Benefits offered by this job

Health insurance

25 days vacation

Free lunch in the office

One Medical Membership

Citi Bike memberships

Monthly wellness stipend

Paid parental leave

Reproductive Health Benefits

Learning & Development budget

Job summary

Viam is seeking a Director of Forward Deployed Engineering to lead a five-person team responsible for deploying our robotics software solutions to strategic enterprise accounts. This leadership role blends technical decision-making with customer-facing collaboration to ensure successful deployments.

The ideal candidate balances architectural judgment, coaching, and direct interactions with customer leadership, while staying fluent with hardware and new platform adoption. Hybrid NYC-based role.

Qualifications

• Experience managing engineers who deploy software in customer environments.
• Deep systems experience and the ability to get fluent in an unfamiliar platform quickly.
• Judgment across systems integration, SDKs, and edge/cloud architectures.
• Credibility to hold hard conversations with enterprise leadership.
• Ability to balance multiple customer urgencies with scalable portfolio.

Responsibilities

• Manage a team of five forward deployed engineers: coaching, performance, hiring, and how they are resourced across accounts.
• Own the technical approach across deployments and make the architecture and prioritization calls.
• Be the senior technical voice with customer leadership, from kickoff through escalation.
• Work with Viam leadership on account direction, and keep them current on progress, risks, and blockers.
• Drive deployments to production: hold the schedule, unblock what's stuck, and change approach when a site demands it.
• Turn field learnings into platform priorities with Product and Engineering.

Skills

Team leadership

Systems architecture

Customer engagement

Software deployments

Robotics/IoT familiarity

Job description

Viam is seeking a Director of Forward Deployed Engineering to lead a five-person team responsible for deploying our robotics software solutions to strategic enterprise accounts. This leadership role blends technical decision-making with customer-facing collaboration to ensure successful deployments.

The ideal candidate balances architectural judgment, coaching, and direct interactions with customer leadership, while staying fluent with hardware and new platform adoption. Hybrid NYC-based role.