GENERAL OVERVIEW
This position is responsible for system-wide leadership of facility operations, maintenance, and energy strategy, including energy management and building performance optimization, operations and maintenance of facilities, work order management, accreditation standards, management of human resources, and budget management. It ensures consistency and compliance across a range of healthcare sites by developing and implementing strategies for an effective facilities management program.
ESSENTIAL RESPONSIBILITIES
- Perform management responsibilities: hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity; plan, organize, staff, direct and control day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. (20%)
- Hospital Facilities Operations & Maintenance: oversee operations of facilities infrastructure at AHN’s hospital and non-hospital locations, including operation of building systems (HVAC, electrical, plumbing, fire alarm, etc.); on-demand and preventive maintenance programs; compliance with regulatory and accrediting agency requirements. (20%)
- Facility Energy Optimization: provide strategic direction and oversight to develop, implement, and continuously improve a system-wide building energy performance program, including goals, timelines, budgets, staffing models, and performance measures; coordinate with planning, design, and construction; develop and manage centralized building automation and monitoring systems; select and manage staff to meet program goals. (20%)
- Building Information and Work Order System Management: oversee the Facility Information Management team and work order management program; ensure availability of accurate, up-to-date building information; maintain record drawings for owned facilities; track building infrastructure assets; administer CMMS. (15%)
- Accreditation Management: oversee centralized management of documentation required by regulatory and accrediting agencies; manage system-wide policies related to maintenance and condition of healthcare facilities; ensure compliance with inspection, documentation, and building management procedures. (15%)
- Financial Management: oversee establishment and approval of annual operating budgets; monitor ongoing financial performance against budgets; assist in value improvement strategies related to building performance, management, and maintenance. (10%)
- Other duties as assigned or requested.
QUALIFICATIONS
REQUIRED
- Bachelor’s degree in Engineering, facility management, business administration, construction management or a similar field, or 7 years of relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
- 7 years of experience with multi-site operational leadership in a healthcare setting.
- 5 years of experience managing facility information and building automation systems.
- 5 years of experience managing multi-site facility infrastructure, including routine, on-demand, and preventative maintenance programs and teams.
- 5 years of experience in a management or leadership role.
- OSHA 30-Hour certification within 6 months.
- ICRA 8-Hour certification within 6 months.
PREFERRED
- Master’s degree in Engineering, facility management, business administration, construction management or a similar field.
- Certified Healthcare Facility Manager.
- Certified Facility Manager.
- Strong consultative, presentation, and stakeholder management skills.
- Demonstrated ability to communicate effectively with senior leadership and executive stakeholders.
- Experience leveraging emerging technologies, automation tools, or AI-enabled solutions to support operational efficiency and decision-making.
- Ability to operate strategically in a fast‑paced, evolving environment.
SKILLS
- Excellent human resource management skills, including understanding of union workforce issues, 24/7 staff planning, training programs, and performance assessments.
- Expert understanding of modern building infrastructure technologies, building automation systems, energy optimization strategies, and mechanical and electrical systems.
- Deep familiarity with healthcare facility compliance standards and regulations, including PA Dept. of Health (DSI and DAAC), FGI Guidelines, The Joint Commission, etc.
- Significant experience with computerized facility management and facility information management systems.
- Demonstrated ability to develop value‑adding management and building improvement strategies, including development of business arguments for practical capital and operational investments.
- Very good verbal and written communication skills.
- Strong critical thinking and problem‑solving skills, especially relative to matters of facility design, system resiliency, logistics, engineering, etc.
- Excellent financial management skills, including project budgeting, cost tracking, forecasting, etc.
- Excellent customer service skills.
- Dependability and professionalism.
DISCLAIMER
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
COMPLIANCE REQUIREMENT
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the company’s code of business conduct and policies. Employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with HIPAA and all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
EEO AND PRIVACY NOTICE
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. Employees must comply with the company’s Code of Business Conduct, including adherence to applicable federal and state laws, rules, and regulations. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org. California Consumer Privacy Act Employees, Contractors, and Applicants Notice.