Director, External Communications, MIM

MetLife; Bridgewater (MA); Hybrid; USD 171,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Life insurance

Paid time off

Job summary

MetLife’s Global Marketing & Communications group seeks a Director of External Communications for MetLife Investment Management. This role advances the external reputation, crafts narratives, and leads thought leadership to reach institutional audiences.

Working closely with senior leaders and cross-functional teams, you will translate complex investment topics into clear messaging for media and stakeholders. This hybrid role offers commutable access to New York/New Jersey offices.

Qualifications

• Bachelor's degree and 10+ years of experience in external communications or media relations.
• Proven ability to secure coverage and manage media engagement opportunities.
• Exceptional writing, editing, and storytelling skills for diverse external materials.
• Ability to partner with senior leaders to explain complex topics to external audiences.

Responsibilities

• Support external communications and media relations strategies to build reputation.
• Develop narratives, executive messaging, and media materials aligned with priorities.
• Collaborate with leaders and teams to amplify timely storytelling opportunities.
• Manage media engagement, spokesperson prep, and issues management as needed.
• Measure impact and adjust communications to increase visibility.

Skills

External communications

Media relations

Executive messaging

Writing & editing

Cross-functional collaboration

Education

Bachelor's degree

Tools

AI-powered tools

Media monitoring tools

Job description

Joining Global Marketing & Communications (GMC) means contributing to the company’s customer-centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications, you’ll be fostering engagement and alignment with MetLife’s purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data-driven approach across paid, owned, and earned channels to deliver meaningful and measurable outcomes for MetLife’s key stakeholders: associates, communities, customers, and shareholders.

The Opportunity

The Director, External Communications, MetLife Investment Management (MIM) is responsible for advancing the external reputation of MetLife's institutional asset management business through strategic communications, media relations, executive visibility, and thought leadership initiatives.

Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to help shape how stakeholders view one of the world's leading institutional investment managers. Working closely with senior investment leaders and communications partners across the enterprise, you will transform complex market insights into compelling narratives that elevate MIM's brand, strengthen credibility, and increase visibility in a highly competitive marketplace.

A top candidate will be commutable to MetLife's 200 Park Ave, New York office in a hybrid presence.

Open to candidates commutable to MetLife's Warren, NJ office.

Key Responsibilities

• Support the execution of external communications and media relations strategies that strengthen MetLife Investment Management's reputation among target audiences.
• Develop compelling narratives, thought leadership content, executive messaging, media materials, and digital communications that showcase MIM's investment expertise and strategic priorities.
• Partner with senior leaders, investment teams, research professionals, distribution teams, and marketing partners to identify and amplify timely storytelling opportunities aligned with business objectives.
• Manage proactive and reactive media engagement, including spokesperson preparation, issues management support, and response strategies for reputationally sensitive matters.
• Coordinate measurement and reporting activities to evaluate communications effectiveness and identify opportunities to increase visibility, engagement, and impact.

Required Qualifications

• Bachelor's degree and 10+ years of experience in external communications, public relations, media relations, or corporate communications, preferably within asset management, investments, or financial services.
• Experience developing and executing external communications and media relations programs that support business objectives and strengthen organizational reputation.
• Strong relationships with financial, business, and trade media, with experience securing coverage and managing media engagement opportunities.
• Exceptional writing, editing, and storytelling skills, including experience creating press releases, executive messaging, bylined content, talking points, Q&As, social media posts, and other external communications materials.
• Demonstrated ability to partner effectively with senior leaders and cross-functional stakeholders to communicate complex investment, economic, and business topics to external audiences.

Preferred Qualifications

• Experience supporting communications strategies for institutional asset management, investment management, insurance, or broader financial services organizations.
• Experience managing issues, reputational risks, or crisis communications in a highly regulated environment.
• Familiarity with media monitoring, measurement, and analytics tools used to evaluate communications effectiveness and inform strategy.
• Experience leveraging AI-powered communications tools to enhance research, content development, media monitoring, insights generation, and overall communication effectiveness.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $171,000 - $185,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.