Director, Experiential Ops & Production

THE·TEAM; New York (NY); On-site; USD 105,000 - 117,000; Full time

Benefits offered by this job

Professional development

Generous time off

Parental leave

401(k) plan

Healthcare coverage

Ancillary benefits

Commuter benefits

Job summary

THE·TEAM in New York seeks a Director of Experiential Ops & Production to lead delivery of agency projects from brief to execution. You will allocate resources, manage live events, and ensure on-time, on-budget outcomes while mentoring the Production team.

You’ll oversee budgets of $2–4M, coordinate with account teams, vendors, and clients, build schedules, supervise staff, and contribute to business development. The role requires a Bachelor's degree and 9–11+ years in experiential operations.

Qualifications

• Bachelor’s degree required.
• 9–11+ years of experiential operations experience.
• Ability to manage multiple deadlines under pressure.

Responsibilities

• Oversee large-scale project teams for events from planning through execution.
• Collaborate with THE·TEAM account teams to ensure delivery aligns with client objectives and budget.
• Manage vendor relationships (audio, lighting, staging, fabrication, graphics, digital tech, venues, labor).
• Define team structure, roles and responsibilities per project.
• Develop and reconcile project budgets of $2–4M+, ensuring targets are met.
• Develop production schedules and enforce deliverable dates.
• Build strong client relationships and address needs throughout projects.
• Lead project teams across multiple accounts and mentor staff.
• Contribute to business development with existing and potential clients.

Job description

Director, Experiential Ops & Production

Job Overview

The Director, Experiential Ops & Production is an integral position on THE·TEAM’s Experiential Team responsible for overseeing the successful delivery of various aspects of agency projects, from brief to execution. This role will ensure that all project relevant resources including operations and logistics are allocated and delivered on-time, on-budget and of a quality expected by THE·TEAM and its clients. Additionally, the Director will contribute to the department operations, processes, budgeting (for live projects and pitches), agency quality control, project resourcing, third‑party supplier management and continually mentor and develop the Production team members.

What You’ll Do

• Oversee and manage various large‑scale project teams for events from planning through execution.
• Collaborate with all THE·TEAM account teams to ensure flawless project delivery against client objectives and budget.
• Manage vendor relationships with audio, lighting, staging, fabrication, graphics, digital technology, venues, labor, and other project execution partners to meet sustainability, ethical purchasing, diversity, quality control and pricing standards.
• Define team structure, roles and responsibilities on a project‑to‑project basis.
• Develop, manage and reconcile project budgets of $2‑4M+, ensuring financial targets are met.
• Develop production schedules, run‑of‑shows and enforce key deliverable dates.
• Build and maintain effective client relationships and address needs promptly throughout projects.
• Manage and develop relationships with trusted suppliers and third parties.
• Lead project teams across multiple accounts, communicate vision and challenge the team to achieve goals.
• Resource and staff teams for current and forecasted projects.
• Create a positive, collaborative teamwork environment based on the company culture and values.
• Provide leadership for account teams, including coaching, professional development and training while guiding on deliverables.
• Collaborate account‑specific processes and serve as a trusted resource on integrated teams.
• Contribute to business development for new revenue opportunities with existing and potential clients.

What We’re Looking For

• Minimum of a Bachelor's Degree.
• 9‑11+ years of relevant/increasing operations experience (preferably in experiential agency, sports or entertainment).
• Ability to remain calm under pressure and meet simultaneous deadlines.
• In‑depth understanding of the experiential landscape and proven ability to deliver projects from the ground up.
• Confidence to present and communicate with senior clients and to craft complex written communications.
• Capability to navigate tough issues and influence stakeholders toward desired outcomes.
• Proactive problem‑solving and foresight of issues before they arise.
• Comfort integrating into a team environment.
• Solution‑oriented mindset and continuous improvement focus.
• Leadership to inspire team members and generate positive morale.
• Strong organizational skills and attention to detail.
• Thriving in fast‑paced environments with a can‑do attitude.

Compensation

Base salary range: $105–117K, plus bonus potential if applicable for the role.

Actual base salary is dependent on several factors including but not limited to market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company, etc. The salary range listed is just one component of the total compensation package for employees.

What We Offer

• Professional Development: Learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Paid time off and holiday allowances.
• Parental Leave: Paid parental leave to support family needs.
• Retirement Plan: 401(k) plan with contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter Benefits: Support for travel and commuting needs, where available.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.