Director, Equity Operations

KFC Corporation

Plano (TX)

Hybrid

USD 157,100 - 200,000

Full time

14 days+

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Job summary

A leading global chicken restaurant chain is seeking an experienced leader to provide strategic oversight for its restaurants, ensuring exceptional customer experiences. Candidates should have a strong background in multi-unit operational leadership with at least 8 years of experience, focusing on customer satisfaction and team development. This full-time position is based in Plano, Texas, and includes compliance with safety standards, coaching managers, and enhancing performance across locations. Competitive salary and benefits are offered.

Qualifications

Minimum 8 years of multi-unit operational leadership experience.
Proven customer satisfaction and employee engagement results.
Exceptional leadership and decision-making skills.

Responsibilities

Provide strategic leadership for Market Leaders to enhance customer experience.
Coach and train multi-unit leaders and restaurant managers.
Ensure OSHA compliance and safety regulations in all locations.

Skills

Analytical skills

Leadership

Conflict resolution

Interpersonal communication

Business mathematics

Coaching and training

Education

Bachelor's degree

Job description

Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets.
Leads the way by working with each Market Leader to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are always followed to drive bottom line results.
Coach and train multi-unit leaders and restaurant managers for operational excellence; support national training initiatives; participate in onboarding processes and monitor training quality for all levels.
Develop and maintain strong management staffing levels across all locations; commits to selection processes and monitors staffing levels to anticipate sales seasonality.
Ensure uncompromising compliance with OSHA standards, local health and safety regulations, and all company safety and security policies to maintain a safe environment for employees and customers.
Lead regional recognition and motivation programs throughout the Region to encourage high performance and build strong team culture.
Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the Region.
Partner with Management to identify, troubleshoot and resolve chronic Repair & Maintenance issues; gather data, identify trends, determine causes, and collaborate with R&M Business Partners for solutions. Serves as escalation channel for Facilities team.
Communicate strategic vision clearly, set bold performance goals, and drive decisive action that challenges the status quo while upholding the highest brand standards.

Qualifications:

Education:

Bachelor’s degree preferred but not required.

Experience:

Minimum 8 years of progressive multi-unit operational leadership experience in high-volume, multi-unit retail or restaurant environments (Fortune 500 preferred).
Proven ability to deliver strong customer satisfaction, financial performance, and employee engagement results.
Demonstrated success in selecting, coaching, motivating, and developing managerial talent.
Strong analytical, business math, and decision-making skills.
Exceptional leadership, interpersonal communication, and conflict-resolution abilities.
Ability to work flexible hours and be present in restaurants at least 30 hours per week.
Growth mindset with desire to advance into broader strategic leadership roles.
High capability in team building, motivating, and driving a culture of excellence.

Salary Range: $157,100 to $200,000 annually + bonus eligibility + benefits

The above represents the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

KFC Corporation, based in Plano, Texas, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index.The company’s restaurant brands –KFC,Pizza HutandTaco Bell– are global leaders of the chicken, pizza and Mexican-style food categories.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.

Job Info