Director, Enterprise Service Platform

Reinsurance Group of America, Incorporated; Creve Coeur (MO); Hybrid; USD 107,000 - 159,000; Full time

Job summary

RGA is a Fortune 200 global reinsurance leader focused on life- and health-related solutions. The Director, Enterprise Service Platform will own the ServiceNow strategy, drive engineering and operations, and partner with IT and business leaders to ensure a secure, scalable platform that delivers value.

The role requires extensive IT operations and engineering leadership, with a hybrid work model in Missouri.

Qualifications

• Bachelor's Degree in Arts/Sciences or equivalent experience required.
• Master's degree in Arts/Sciences (MA/MS) and/or LOMA certification preferred.
• 10+ years IT operations, IT Engineering management or related experience required.
• 11+ years IT operation, IT Engineering management or related experience preferred.
• Advanced project management skills. Demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan.
• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the business partner.
• Advanced people management skills, demonstrating an ability to lead, mentor and develop staff.
• Advanced analytical and problem-solving skills required
• Ability to work well within and manage a team required
• Ability to manage multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility required
• Ability to develop and implement new methods, work under tight deadlines and stressful conditions. required
• Technical Requirements: Strong understanding of ITSM, CMDB, ITOM, workflow automation, integrations, and enterprise service management.
• Insurance Industry knowledge preferred

Responsibilities

• Own the ServiceNow strategy, roadmap, and priorities.
• Lead ServiceNow engineering, development, administration, CMDB, integrations, and automation.
• Establish clear standards for platform architecture, development, governance, and security.
• Oversee key ServiceNow capabilities, including ITSM, ITOM, CMDB, Service Catalog, Asset Management, SPM, SecOps, and IRM.
• Manage platform demand, releases, upgrades, and technical debt.
• Improve platform performance, reliability, scalability, and automation.
• Work with business, Security, Architecture, and Technology teams to understand needs and deliver practical solutions.
• Manage the ServiceNow budget, licensing, vendors, contractors, and partners.
• Track platform health, delivery, adoption, and overall value.
• Build and develop a strong ServiceNow team with clear roles and accountability.
• Performs other duties as assigned.

Skills

Project management

Communication skills

People management

Analytical skills

Multi-project management

Process improvement

ITSM/ITOM

ServiceNow

Education

Bachelor's degree in Arts/Sciences or equivalent

Master's degree and/or LOMA certification

Tools

ServiceNow

Job description

You desire impactful work.

You're RGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

The Director, Enterprise Service Platform leads the overall direction, development, and operation of the ServiceNow platform for RGA. This role is responsible for the ServiceNow Platform Engineering team and works closely with IT and business leaders to make sure the platform is reliable, secure, scalable, and meeting the needs of the organization.

What you will do

• Own the ServiceNow strategy, roadmap, and priorities.


• Lead ServiceNow engineering, development, administration, CMDB, integrations, and automation.


• Establish clear standards for platform architecture, development, governance, and security.


• Oversee key ServiceNow capabilities, including ITSM, ITOM, CMDB, Service Catalog, Asset Management, SPM, SecOps, and IRM.


• Manage platform demand, releases, upgrades, and technical debt.


• Improve platform performance, reliability, scalability, and automation.


• Work with business, Security, Architecture, and Technology teams to understand needs and deliver practical solutions.


• Manage the ServiceNow budget, licensing, vendors, contractors, and partners.


• Track platform health, delivery, adoption, and overall value.


• Build and develop a strong ServiceNow team with clear roles and accountability.


• Performs other duties as assigned.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience required


• Master's degree in Arts/Sciences (MA/MS) and/or LOMA certification preferred


• 10+ Years IT operations, IT Engineering management or related experience required


• 11+ years IT operation, IT Engineering management or related experience preferred


• Advanced project management skills. Demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan. required


• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the business partner. required


• Advanced people management skills, demonstrating an ability to lead, mentor and develop staff. required


• Advanced analytical and problem-solving skills required


• Ability to work well within and manage a team required


• Ability to manage multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility required


• Ability to develop and implement new methods, work under tight deadlines and stressful conditions. required


• Technical Requirements: Strong understanding of ITSM, CMDB, ITOM, workflow automation, integrations, and enterprise service management.


• Insurance Industry knowledge preferred

#LI-CW1

#LI-Hybrid

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.


• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.


• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We're excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range:

$107,060.00 - $159,390.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.