Director, Enterprise Experience Strategy

Edward Jones; St. Louis (MO); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

401k retirement plan

Paid holidays

15 days vacation

Bonuses and profit sharing

Employee Assistance Program

Job summary

Edward Jones is seeking a Director of Experience Strategy to shape advisor and client experiences across physical, virtual, and hybrid channels. You will lead research-driven design, journey management, and measurement to create differentiated, measurable outcomes for thousands of advisors and practice teams.

The role requires strategic vision, executive presence, and the ability to translate business strategy into experience-driven results at enterprise scale within a private, client-focused

Qualifications

• Bachelor's degree in Business, Marketing, Design, Customer Experience, or related field.
• 15+ years of progressive leadership in customer experience, experience strategy, service design, or business transformation.
• 5+ years leading leaders and building high-performing teams.
• A track record of leading large-scale, cross-functional initiatives inside complex, matrixed organizations.
• Fluency in translating business strategy into experience-driven outcomes.
• Executive presence, with the ability to influence and communicate at every level of an organization.

Responsibilities

• Lead the development and execution of the firm's advisor practice experience strategy, aligned to business objectives and long-term growth.
• Define the enterprise vision and experience principles for advisor practices, ensuring consistency across priorities, client needs, and team expectations.
• Translate unmet needs and emerging expectations into differentiated experience strategies, scalable enterprise capabilities, and multiyear roadmaps.
• Shape the portfolio of enterprise initiatives affecting critical experiences, aligning priorities, investments, and sequencing to maximize value.
• Define the operating model, governance, and enterprise capabilities required to activate the experience strategy across departments.
• Champion an experience-led approach to enterprise strategy and transformation, balancing growth, risk, and value.

Skills

Executive leadership

Strategic thinking

Experience strategy

Cross-functional collaboration

Change management

Education

Bachelor's degree in Business, Marketing, Design, Customer Experience, or related field

MBA or Master's degree (Preferred)

Job description

Edward Jones is seeking a Director of Experience Strategy to shape advisor and client experiences across physical, virtual, and hybrid channels. You will lead research-driven design, journey management, and measurement to create differentiated, measurable outcomes for thousands of advisors and practice teams.

The role requires strategic vision, executive presence, and the ability to translate business strategy into experience-driven results at enterprise scale within a private, client-focused